À propos de Alberto
IT Transformation Lead with 15+ years of experience delivering complex CRM, ERP and Microsoft programs in international environments.
I help organizations successfully deliver large-scale transformation initiatives while ensuring alignment between business objectives and technology execution.
I combine strong delivery leadership with a commercial mindset, having managed portfolios of $3–4M, grown strategic accounts, and contributed directly to winning consulting deals up to $900K.
CORE SERVICES
- IT Transformation Program Leadership (CRM, ERP, Microsoft ecosystem).
- Project / Program Management for complex delivery environments.
- AI & Copilot use case identification and integration into business processes.
- IT Business partnering and stakeholder alignment.
- RFP / Pre-sales support and solution development.
KEY STRENGHTS
- End-to-end program leadership across complex, multi-country environments.
- Executive stakeholder management (CIO, CTO, business leadership).
- Risk, dependency and delivery management across multiple workstreams.
- Strong bridge between business needs and technology solutions (CRM, ERP, Microsoft, AI).
- Experience supporting RFPs, pre-sales and solution shaping.
Espagnol
Bilingue ou natif
Français
Capacité professionnelle complète
Anglais
Bilingue ou natif
Allemand
Capacité professionnelle limitée
Accepte de travailler sur site
Geneva (jusqu’à 50 km), Zurich (jusqu’à 50 km), Basel (jusqu’à 50 km), Lucerne (jusqu’à 50 km), Lausanne (jusqu’à 50 km)
Expériences
- NTT DATAExecutive Manager - Client & Delivery LeadershipSECTEUR PUBLIC & COLLECTIVITÉSjanvier 2022 - novembre 2025 (3 ans et 10 mois)Geneva, Suisse
- Managed a portfolio of strategic international accounts with an overall scope of approximately USD 3–4M, combining delivery accountability with account growth, financial oversight and executive stakeholder management.
- Scaled client revenues significantly, growing one account from USD 200K to USD 800K and another from USD 300K to USD 500K through trusted advisory, proactive opportunity shaping and solution-led selling.
- Led multidisciplinary teams of up to 20 direct and 40 indirect resources, including team members, team leads, project managers, vendors, partners, subcontractors and internal product teams.
- Owned the full deal lifecycle, from RFP analysis and solution shaping to technical and financial proposal development, negotiations and executive presentations; won multiple deals with an average value of around USD 400K and a largest deal of USD 900K.
- Worked weekly with client CIO, CTO and CDO stakeholders and daily with General Managers and Partners internally, building a reputation as a trusted advisor able to understand executive priorities, risk appetite and transformation goals.
- Improved delivery economics by introducing and defending a nearshore/offshore model that increased cost efficiency while maintaining delivery quality, senior stakeholder management and implementation control.
- Took a leadership decision against the prevailing management view to address underperformance in an internal production unit, then convinced C-level decision-makers to act; the intervention improved delivery performance, reduced project risk and prevented further financial leakage.
- NTT DATASenior Project ManagerSANTÉ & BIEN-ÊTREjanvier 2018 - janvier 2022 (4 ans)Geneva, Suisse
- Led end-to-end implementations across CRM, ERP, API management, BI and Microsoft platforms, combining project governance with deep business understanding across public sector, international organizations and regulated industries.
- Managed complex SDLC activities using agile ways of working, with close attention to governance, risk mitigation, change control, quality assurance, reporting and successful adoption of services, processes and technology.
- Ran workshops, alignment sessions and executive steering committees, translating business needs into implementation roadmaps, managing issues transparently and maintaining decision-making momentum among senior stakeholders.
- Participated in multi-country transformation programs, including a pharmaceutical CRM rollout for country waves that required localization, phased deployment planning and coordination across diverse stakeholder groups.
- Supported the end-to-end rebuilding of business processes and technology implementation for an entire business unit, one of the most complex programs in the portfolio.
- Oversaw user acceptance testing, functional documentation and change management planning, including communication, training and stakeholder targeting approaches to improve adoption.
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Formations
- PMP certificationProject Management Institute2026PMP Certification
- Scrum MasterScrum Alliance2020Scrum Master
Certifications
- PMPProject Management Institute