À propos de Dimitris
Need to turn complex multi-property logistics into a streamlined revenue engine? I help hotel groups and owners centralize their reservation operations to maximize ADR and occupancy across entire portfolios.
Bringing over a decade of experience within the high-precision Swiss hospitality sector, I specialize in the unique challenges of cluster management. My approach combines data-driven inventory control with the service excellence required to maintain brand integrity across multiple locations. Having successfully navigated the transition from single-unit oversight to managing clusters of five hotels, I understand exactly how to scale operations without losing the "personal touch."
What I deliver:
Centralization Strategies: Unifying reservation teams and systems for multi-property efficiency.
Revenue Optimization: Tactical inventory management and yield strategy to boost RevPAR.
Standardization: Creating robust SOPs that ensure consistent guest experiences across your portfolio.
Interim Leadership: Strategic task force support during property transitions or restructuring.
I transform fragmented processes into cohesive, high-performing systems. Let’s work together to optimize your cluster’s potential and ensure every room is a revenue opportunity.
Anglais
Bilingue ou natif
Allemand
Capacité professionnelle complète
Grec
Bilingue ou natif
Italien
Notions
En télétravail uniquement
Travaille majoritairement à distance
Expériences
- Dorint Hotels & Resorts Schweiz GmbHCluster Reservation ManagerHÔTELLERIEseptembre 2025 - Aujourd'hui (9 mois)Zurich, SuisseOperational Oversight: Manage all reservation channels (PMS, IBE, GDS, OTAs, phone, email) to ensure accuracy in room blocks, rates, and guest data.Team Leadership: Lead, train, and coach the cluster reservation team, setting KPIs to maintain high service standards.Reporting & Analysis: Analyze booking trends, monitor competitor pricing, and generate reports on revenue performance.Customer Experience: Handle complex booking issues, guest complaints, and ensure personalized service to achieve high satisfaction scores.Interdepartmental Coordination: Collaborate with Front Office, Sales, and Housekeeping to ensure seamless operations and communication.
- Dorint Airport Hotel ZurichRooms Division ManagerHÔTELLERIEjuillet 2023 - septembre 2025 (2 ans et 2 mois)Zurich, Suisse
- Front Office: Overseeing reservations, reception, concierge, and guest services.
- Housekeeping: Ensuring all guest rooms and public areas meet strict cleanliness and aesthetic standards.
- Service Standards: Establishing and enforcing Standard Operating Procedures (SOPs) to ensure consistent service.
- VIP Handling: Personally overseeing the arrival and stay of high-profile guests or groups.
- Feedback Management: Reviewing guest satisfaction scores (GSS) and online reviews to implement improvements.
- Staff Development: Hiring, training, and mentoring department heads (e.g., the Front Office Manager and Executive Housekeeper).
- Performance Reviews: Conducting regular evaluations and foster a positive workplace culture.
- Scheduling: Ensuring appropriate staffing levels to handle occupancy fluctuations while managing payroll.
- Dorint Airport Hotel ZurichFront Office ManagerHÔTELLERIEseptembre 2022 - juin 2023 (9 mois)Zurich, Suisse
- The Guest Cycle: Managing the four stages of the guest stay: Pre-arrival, Arrival, Occupancy, and Departure.
- Night Audit Oversight: Ensuring the front desk team accurately balances the day's financial transactions during the overnight shift.
- Room Inventory Management: Monitoring room availability, managing "walk-ins," and handling overbooking situations.
- Service Recovery: Empowering staff to handle complaints and personally intervening in complex situations to ensure a guest leaves satisfied.
- VIP Arrival Management: Coordinating with housekeeping and F&B to ensure rooms are ready and amenities are delivered for high-value guests.
- Personalization: Using guest history data to anticipate needs and provide a tailored experience.
- Incremental Revenue: Training front desk agents on upselling techniques (e.g., moving a guest from a Standard Room to a Suite for a fee).
- Billing Accuracy: Overseeing "city ledger" accounts, credit card reconciliations, and ensuring all guest charges (mini-bar, spa, etc.) are correctly posted.
- Walk-in Rates: Managing direct sales at the desk to capture the highest possible margin.
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Formations
- Berufsbildnerkurs für Hotellerie und GastronomieBildungszentrum GastroZürich2025Berufsbildnerkurs für Hotellerie und Gastronomie
- Von Experten für Experten KursEHL Hospitality Business School2023Von Experten für Experten Kurs