Description

Multilingual client experience specialist based in Switzerland, helping businesses deliver exceptional customer support and smooth operations across international markets.

I bring several years of experience in:

• Customer Success & Client Communication (email, phone, chat)

• Administrative & Virtual Support (inbox, scheduling, coordination, back office)

• Hospitality & VIP Client Experience (including Cirque du Soleil)

• Multilingual service in German, Swiss-German, French, English, Spanish & Italian

My strength lies in combining professional communication, cultural intelligence, and reliability to make your clients feel understood, valued, and well managed.

If you’re looking for someone who represents your brand with precision, warmth, and professionalism, you’re in the right place.

Langues

Allemand
Bilingue ou natif
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée
Italien
Notions

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

LNM Navigation SA
Administrative Assistant
mars 2025 - octobre 2025 (7 mois)
Neuchâtel, Switzerland
Front Office customer reception and support, multilingual customer service (FR, DE, Swiss German, EN, IT, ES), written and telephone correspondence, management of the telephone switchboard and central email inbox, entry and coordination of reservations, preparation of group offers and quotations, French/German translations, administrative support to management and the marketing department, execution of general administrative tasks, sales processing and cash handling, as well as weekend on call duties.
customer service Emailing Customer Loyalty/ Retention Languages Communication
Self-Employed
Prop-Firm Trading
janvier 2021 - mars 2025 (4 ans et 2 mois)
Implementation of various swing trading strategies, with effective risk and drawdown management, creation of a basic forex book for beginners.
Self-Employed
Sabbatical Year in Asia
décembre 2022 - décembre 2023 (1 an)
Indonesia & English, Indonesia
During a year spent in Asia, I immersed myself in new cultures and landscapes while diving deeply into the world of finance and prop-firm trading. This experience strengthened my discipline, adaptability, and analytical mindset, and shaped the way I approach challenges and opportunities today.