Langues

Espagnol
Bilingue ou natif
Anglais
Capacité professionnelle complète
Allemand
Notions

Préférences en matière de lieu de travail

Accepte de travailler sur site

Munich (jusqu’à 50 km)

Condesa
Shift leader
décembre 2023 - Aujourd'hui (2 ans et 6 mois)
Bavaria, Germany
• Fostered productive and customer focused environment, contributing to overall service quality and client satisfaction.
• Supervised daily operations, coordinated staff schedules, and delegated tasks efficiently.
• Managed inventory and supply orders, ensuring optimal stock levels and reduced waste.
• Over saw cash handling, dally revenue reports, and adherence to hygiene and satety standares.
ICC BPO
Medical Interpreter
mars 2023 - octobre 2023 (7 mois)
Colombia
• Acted as a liaison between healthcare professionals and Spanish-speaking patients to ensure clear and compassionate communication.
• Delivered accurate translation of medical and legal terminology, maintaining strict confidentiality.
• Supported remote patient care coordination, ensuring information was transferred clearly and efficiently.
• Demonstrated strong intercultural competence and adaptability in high-pressure, multilingual settings.
Foundever
Bilingual Customer Service Representative.
mars 2022 - février 2023 (11 mois)
Colombia
• Provided high-quality customer support via phone and chat, addressing client inquiries and concerns effectively.
• Created biweekly performance reports for team leads, highlighting service metrics and improvements.
• Managed escalated issues, ensuring timely resolution and customer satisfaction.
• Consistently met and exceeded monthly KPIs in service delivery and customer retention.