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Malt Strategy
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Marc KollerMK

Marc Koller

Senior Service Manager / Project Manager / PO

1 200 €/jour
Basel, CH
15 ans et +
IT Service Management
Project Management
Application Management
product owner
Business analysis

Délai de réponse moyen : 1h

À propos de Marc

Senior IT Professional with extensive experience in IT Service Management, Product Ownership, Application Management, Project Delivery and Digital Transformation. Proven track record in leadership, stakeholder engagement, process optimisation and driving sustainable change across Banking and Public Sector environments. Passionate about service quality, innovation, AI enablement and building trusted partnerships that create measurable value.
Banques et services financiers
Services numériques et IT

  • Allemand

    Bilingue ou natif

  • Anglais

    Capacité professionnelle complète

  • Espagnol

    Notions

  • Français

    Notions

Accepte de travailler sur site
Basel (jusqu’à 50 km)

Expériences

  • oraise & BIS
    Senior Service Manager
    AGENCE & SSII
    janvier 2023 - décembre 2024 (1 an et 11 mois)
    Basel, Suisse
    • Managed branch and led the team in Basel
    • Served as Senior Service Manager for Bank for International Settlements (BIS)
    • Managed Stakeholder Management across all levels
    • Led Incident Management, Problem Management & Change Management using ServiceNow
    • Acted as key interface between business and IT
    • Managed Market Data application & services
    • Ensured achievement of team management targets while maintaining high service levels
    • Managed global trading applications (LSEG & Bloomberg) Banking IT at BIS
    • Planned and coordinated new requirements and releases across development, testing and implementation
    • Optimised and aligned processes, including documentation of solutions and requirements
    • Managed system administration and Windows operating system
    IT Service Management Project Management Application Management Change Management Atlassian JIRA
  • UBS
    Project Manager / Product Owner
    AGENCE & SSII
    septembre 2016 - septembre 2022 (6 ans)
    Basel, Suisse
    • Owned and managed the application, ensuring stability, performance and ongoing enhancements
    • Led projects from initiation phase to closure for the global Investment & Advisory Platform in an agile environment
    • Acted as Project Manager, Product Owner and Application Manager for several Wealth Management locations (Switzerland, Germany, Italy, Spain, France, Luxembourg, GB, Russia, Israel, U.A.E., Saudi Arabia, USA, Canada, Panama, Mexico)
    • Served as key interface between business and IT
    • Managed and aligned stakeholders across the organisation
    • Planned and coordinated new requirements and releases across development, testing and implementation
    • Led Incident-, Problem-, Change- and Transition Management processes using ServiceNow
    • Delivered training and demo sessions for client advisors globally
    • Collaborated with experts across the organization
    Project Management Change Management Functional testing Product management Atlassian JIRA
  • UBS
    Global IT-Service Manager
    AGENCE & SSII
    janvier 2009 - juillet 2016 (7 ans et 6 mois)
    Basel, Suisse
    • Led global coordination and steering of security and core build updates for the client platform across the entire bank
    • Acted as key interface and managed stakeholder alignment across business representatives, Vulnerability Management, IT Risk, Product Management and Client Engineering
    • Planned and coordinated requirements and releases across development, testing and implementation
    • Led Incident-, Problem-, Change- and Transition Management processes using ServiceNow
    • Managed projects and subprojects from initiation to delivery
    Project Management Change Management Stakeholder Management Product management Atlassian JIRA

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Formations

  • Master of Advanced Studies in Information Systems Management
    University of Applied Sciences FHNW
    2014
    Master of Advanced Studies in Information Systems Management
  • Certificate of Advanced Studies in IT Management
    University of Applied Sciences FHNW
    2013
    CAS IT Management
Consultez la formation qu'a suivie Marc

Certifications

  • ITIL Foundation v3 & v4
    PeopleCert
    2026
  • HERMES 2022 Foundation
    TÜV SÜD
    2025
Les certifications de Marc sont accessibles uniquement aux membres Malt

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