Matthieu K.

Independent consulting practice focused on IT operations and service management for SME and mid-market clients. Engagements cover IT environment structuring, process formalisation, and operational improvements for organisations transitioning from informal IT management to structured, scalable service delivery.

Key areas of intervention: Microsoft 365 administration and governance, Active Directory structuring, IT onboarding/offboarding process design, and operational workflow optimisation. Clients benefit from a senior operational profile typically accessible only within large enterprise IT teams.

Acting as a trusted IT operations advisor for business owners and management teams who need structured, reliable IT without the overhead of a full in-house IT department.

Responsible for the operational stability of mission-critical Windows Server and Exchange Hybrid environments on Vontobel's trading floor infrastructure. Acting as third-level escalation point for complex incidents and infrastructure issues in a 24/7, ITIL-aligned service model.

Key responsibilities: Major Incident coordination (P1/P2), stakeholder and vendor communication under pressure, post-incident review and root cause analysis, Change Management participation, server hardening and Zero-Trust compliance enforcement, and VIP/executive support for senior management.

Operated within strict regulatory and audit frameworks, ensuring full traceability and compliance with internal security policies and FINMA requirements. Delivered high-availability infrastructure operations with measurable impact on service continuity and SLA adherence.

Executed complex server migrations, patch management, and Active Directory administration (GPO, DNS, DHCP) for enterprise clients.

Ensured IT service continuity, high availability, and secure configurations across hybrid infrastructure setups.