À propos de Natalie
- Digital transformation roadmaps and change strategies
- Leadership and team alignment workshops (including LEGO® Serious Play®)
- Customer experience improvement programs and journey mapping
- Process optimization frameworks
- Executive coaching in communication, storytelling, and public speaking
Allemand
Bilingue ou natif
Turc
Capacité professionnelle limitée
Arménien
Capacité professionnelle limitée
Anglais
Capacité professionnelle complète
Français
Notions
Italien
Notions
Expériences
- Natalie Kirkoroglu - TransformOcean Consulting,Digital Transformation & Change Consultant / Lego Serious Play Facilitator / Leadership CoachCONSEIL & AUDITfévrier 2024 - Aujourd'hui (2 ans et 4 mois)Zürich, SwitzerlandConsulting companies and leaders on digital transformation, change initiatives, and future capability needs. Facilitating workshops on leadership, team dynamics, communication, and agile ways of working. Using LEGO® Serious Play® to support strategy development, innovation, and alignment. Designing tailored workshop formats to enable problem-solving, collaboration, and decision-making. Coaching individuals on communication skills, public speaking, and leadership presence.
- Pega Systems Inc.,Senior Solution Consultant (Business Process Automation / Customer Experience / SaaS)HIGH TECHaoût 2022 - février 2023 (6 mois)Zürich, SwitzerlandConsulted C-level leaders and specialistteams on transformation and process optimization strategies. Conducted business and technical requirements analysis to translate needs into solution concepts. Supported customers during onboarding and implementation, ensuring adoption and capability uplift. Collaborated closely with cross-functional stakeholders across business and IT. Designed and delivered customized demos and PoCs to showcase automation and customer experience solutions.
- Sprinklr Inc.,Senior Solution Consultant (Customer Experience / Social Media / Automation / SaaS)HIGH TECHavril 2021 - février 2022 (10 mois)Zürich, SwitzerlandAdvised C-level stakeholders on the adoption of SaaS solutions to improve customer experience and digital engagement. Analyzed business challenges through discovery calls and workshops, translating needs into solution concepts. Delivered product demonstrations tailored to customer goals and industry contexts. Supported RFP processes by preparing technical requirements and solution documentation. Collaborated with sales and partner teams to define successful deal strategies. Delivered training and workshops to support customers' onboarding and successful implementation.
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Formations
- Master of Science (MSc)Danube University2014Master of Science (MSc)
- Bachelor of Business Administration (BBA)University of Applied Sciences2008Bachelor of Business Administration (BBA)