À propos de Pawel
Polonais
Bilingue ou natif
Anglais
Capacité professionnelle complète
Allemand
Capacité professionnelle limitée
Russe
Notions
Expériences
- Zurich Insurance GroupSecondment at Zurich Customers Active Management; Group Customer OfficeBANQUE & ASSURANCESdécembre 2022 - décembre 2023 (1 an et 1 mois)Zürich, SuisseImplemented next-generation customer experience initiatives during the ZCAM secondment. Key achievements include piloting an integrated customer metrics program—combining the Loyalty Pyramid and Revenue Retention—into the Group-wide performance scorecard
- Zurich Insurance GroupProgram Manager; Personal Lines Strategy Execution, Group StrategyBANQUE & ASSURANCESjanvier 2022 - janvier 2023 (1 an)Zürich, SuisseFacilitated customer-led strategy development and transformation in 2022-2025. Led various projects regarding the future multi-distribution model, customer experience and business performance management
- Zurich Insurance GroupHead of Market Intelligence Unit; Group StrategyBANQUE & ASSURANCESoctobre 2011 - juillet 2015 (3 ans et 9 mois)Zürich, SuisseBuilt and led the Market Intelligence Unit, which played an instrumental role in supporting Group strategy development and identifying innovation opportunities in 2011 -2016
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Formations
- Executive MBATechnical University of Warsaw2007Executive MBA
- Postgraduate studies – Insurance and Pension PlansWarsaw School of Economics2001Postgraduate studies – Insurance and Pension Plans
Certifications
- Artificial Intelligence: Implications for Business StrategyMassachusetts Institute of Technology – Sloan School of Management2025