Sofia Romero Sanchez

I help tech startups scale their customer experience by managing client relationships, resolving complex cases, and optimizing CRM workflows efficiently.

As a bilingual (C1 certified) Customer Support & Case Management Specialist with 3+ years in BPO, I deliver structured, proactive, and results-driven solutions for fast-growing teams.

My superpowers include:

• CRM management & process optimization

• High-volume case resolution & escalation handling

• Customer retention & satisfaction improvement

• Email, chat, and phone support

• KPI-driven performance & data tracking

I thrive in fast-paced environments, helping startups save time, reduce customer churn, and build loyal user communities.

Typical projects I handle:

CRM setup, organization, and maintenance

End-to-end case management workflows

Customer support scaling & optimization

Client onboarding and engagement strategies

Customer experience improvement initiatives

If you want a freelance partner who can deliver structured, high-impact support and retention strategies, I’m ready to help your startup grow efficiently.