Description

I am a seasoned Project and Service Delivery Manager, and I'm the one who steps in to fix what others can't.

With years of experience, I bring a calm and confident approach to even the most chaotic situations. I skillfully navigate intricate project landscapes, ensuring deliverables are met and services are consistently optimized. My expertise isn't just about managing tasks; it's about understanding underlying issues, strategizing effective solutions, and leading teams to successful outcomes even in the most demanding environments. I don't just identify problems; I roll up my sleeves and ensure they're permanently resolved, delivering reliability and efficiency where it's needed most. I am the go-to expert for turning potential failures into notable successes.

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Arabe
Bilingue ou natif
Néerlandais
Bilingue ou natif
Allemand
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Zaventem (jusqu’à 50 km)

CGI,
Service Delivery Manager
septembre 2024 - Aujourd'hui (1 an et 9 mois)
Diegem, Brussels, VB, Belgium
• Improved service quality, addressing client concerns promptly and professionally.
• Led cross-functional teams to achieve project goals on time and within budget.
• Coordinated with multiple departments (15 FTE's) to ensure seamless service delivery across all touchpoints.
Project Management
ATOS IT Services And Solutions,
SDM/ITSM management
juin 2023 - septembre 2024 (1 an et 3 mois)
Zaventem, Belgium
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines (SDM)
• Identified and analyzed user requirements and processes to develop
KBC
Project Manager
juin 2021 - mai 2023 (1 an et 11 mois)
Brussels, Belgium
• Seasoned PM/DM with extensive experience in analysis and project management. Planned, designed, and scheduled phases for large projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Identifies and capitalizes on cross-selling opportunities to maximize share of the client's wallet