Arthur Baetens

Open Web Technology, owned by Swisscom, is a strategy and technology consulting firm specializing in digital transformation Responsibilities As a Project Manager, I led the development team behind the Swiss software platform that enables banks to report Covid-19 Credits on behalf of the Swiss Confederation. I served as a certified Scrum Master and Product Owner, managed scope, timelines, budget, staffing, risks, and deliverables effectively. As a consultant and business analyst, I Initiated a Business Process Reengineering (BPR) on internal processes and GED & BI tools, and worked with clients in the Watchmaking, Healthcare, and Hospitality industries. Key achievements

• Led the development team to report on 135 000+ Covid-19 Credits, totaling 17 billion CHF.

• Managed a team of 4 to 7, with an annual budget of over 1,2M CHF.

• Acted as Scrum Master and Proxy Product Owner for more than 50 sprints of 2 weeks.

• Conducted over 600 daily meetings with my team as Scrum Master, 300 with the client to refine priorities as Proxy Product Owner, and over 40 with stakeholders as Project Manager, including executives and external stakeholders.

• Authored over 1000 ticket specifications and executed Quality Assurance on these.

• Co-created a complex algorithm making it possible to sort, every 6 months, more than 2M critical data spread over a set of 137,000 credits and companies and 120 banks. The algorithm managed alerts, errors, humand handling of specific cases and validation, leading to an accuracy of over 99%.

• Led the bank support activities, contacting 400 bank executives every 6 months with tailored information in FR, DE, EN, IT to ensure they reported data appropriately in line with our elaborate standards.

• Enhanced Sales and Marketing effectiveness by creating over 10 approved offers, responding to RFPs, conducting market analysis, and publishing client cases on the OpenWT website. Publicly accessible project data: https://covid19.easygov.swiss/en/

Responsibilities In order to determine the benefits of metalic additive manufacturing (AM) for RUAG Space's 'slip rings' within satellite constellations, I collaborated with the CSEM to conduct extensive research into the applicability of selective laser melting (SLM). I determined that flexible contact points could not reasonably be manufactured by AM and that the limitations of AM could be overcomed by applying technologies from the electronics industry. Key Achievements

• Identified and analyzed main limitations of AM-Selective Laser Melting (SLM) including surface roughness, accuracy, and feature sizes (limits in the order of 5, 50, 500 microns respectively).

• Highlighted the significant challenges posed by non-standard electrical interfaces in Am SLM. These constraints, in particular the rotor-stator and stator-connector interfaces in slip rings, significantly reduce the benefits of SLM.

• Concluded that despite its potential benefits, the cost-effectiveness of SLM is overshadowed by these issues, making it less recommended than other technologies.