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Berangere T.BT

Berangere T.

Customer Care / Customer Support

500 €/jour
Nice, FR
8-15 ans

Délai de réponse moyen : 1h

À propos de Berangere

Customer Care / Support specialist with a strong technical background and several years of experience as a Business Analyst and Product Owner. I support clients throughout their entire journey, from onboarding and tool adoption to the resolution of complex issues, always with a clear, structured, and customer-focused approach.

Used to acting as a bridge between customers and internal teams (Product, Tech, Sales, Design), I quickly analyze situations, prioritize requests, and turn customer feedback into concrete improvement actions. My work is driven by customer satisfaction, operational efficiency, and measurable impact.

Comfortable in fast-growing, remote and cross-functional environments, I can handle day-to-day customer support while also contributing to process improvement, documentation, reporting, and support optimization.
  • Français

    Bilingue ou natif

  • Anglais

    Bilingue ou natif

Accepte de travailler sur site
Nice (jusqu’à 50 km)

Expériences

  • Gouvernement Monaco
    Software Developer
    EDUCATION & E-LEARNING
    février 2021 - juin 2021 (4 mois)
    Monaco
  • J-DATA
    Ingénieur Affilié - Dévelopeur .Net
    décembre 2018 - Aujourd'hui (7 ans et 6 mois)
    Paris, Ile-de-France, France
  • key4events
    Development Engineer .Net
    juillet 2020 - février 2021 (7 mois)
    Nice, Provence-Alpes-Côte d'Azur, France

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Formations

  • Electrical ingeneering ingeneer
    Institut supérieur d'électronique et du numérique
    2017
    Found in 1956, the group ISEN is a private group teaching under the auspices of the French state. Well established among the leading graduate ingeener schools, thanks to its international dimension and high-quality programmes. It has strategic partnerships with laboratories like: -laboratory of stanford -laboratory of the M I T -The Bells Labs -Laboratory of the naval school of Monterrey and the CNRS and also is partnering with society like: -Orange -Thales -Microsoft -ST Microelectronics -Philips Mains courses: -Modulation -Automatic -Programming languages: C, Java, Javascript, PHP, VHDL -Quantum mechanics -Marketing -Business management
  • Cycle prépaatoire
    Prepavogt
    2014
    Prépavogt is recognized as a high-level school offering quality training . It allows students to develop their skills through teachers reputable universities. It has also developed new partnerships with foreign schools to offer students a wide choice of channels to each one to find the orientation that matches him best. Prépavogt has also received in 2010 and 2012 , the price of the best private university in Cameroon (FAE AWARDS ) . It has many partnerships with societies like: -SGC -Schlumberger -Nestlé -Brussels airlines Main courses: -Analysis -Algebra -Fluid mechanics -Electromagnetism

Compétences

Catégories