Caroline Fulda

Fighting foodwaste in 17 markets in Europe and North America, Too Good To Go is expanding its impact across the world. As VP of Customer Success, my role is to ensure a consistant and great experience through our app to enable stores and customers to actively fight food waste and have a positive impact. Part of the global team, my team's role is to optimise operations and enhance performance of our 200+ customer success managers based locally.

With a mission of reducing food waste worldwide, Too Good To Go is the World's largest marketplace for surplus food. Part of the Management team, I'm in charge of the Customer Success Department, leading 25+ talented Waste Warriors in Account Management (10,000+ retailers including Key Accounts such as Carrefour, Casino, Accor Hôtel, La Croissanterie, SSP...) and Customer Care in our French market.

In charge of our network of partner stores, both independant stores and Key Accounts (Accor Hotel, La Croissanterie, Flunch, Lenôtre,...) : onboarding, rollout, follow up, communication. Built a team of 5 Customer Success Managers.