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Malt Strategy
Ressources
Malt Strategy
Ressources
Catheline UlrychCU

Catheline Ulrych

CLIENT OPERATIONS & MARKET ADAPTATION

900 €/jour
Grenoble, FR
8-15 ans
Client operations
Customer Experience (CX)
Market-Entry Strategy
Business Process Improvement
Stakeholder Management

Délai de réponse moyen : 1h

À propos de Catheline

I help fintech and SaaS companies adapt their product and client experience to the French market, making complex solutions clear, usable and aligned with local expectations.

J’accompagne les entreprises dans l’adaptation de leur offre et de leur expérience client au marché français, en rendant des solutions complexes plus lisibles, concrètes et efficaces.

I work hands-on on topics such as client journey, onboarding, content clarity and coordination between business and product teams.

  • Français

    Bilingue ou natif

  • Anglais

    Bilingue ou natif

  • Allemand

    Capacité professionnelle complète

Accepte de travailler sur site
Grenoble (jusqu’à 50 km)

Expériences

  • freelance
    CLIENT OPERATIONS & MARKET ADAPTATION
    CONSEIL & AUDIT
    avril 2025 - Aujourd'hui (1 an et 2 mois)
    Munich, Germany
    • • Adapted a fintech platform for the French market (content, clarity, user understanding)
    • • Improved the structure and readability of complex financial processes for end users
    • • Identified friction points in client journey and proposed simplifications
    • • Bridged business, client and product perspectives to improve usability
    Client journey mapping Content Strategy User Experience (UX) Market Adaptation Business analysis
  • ALLIANZ TECHNOLOGY
    SENIOR IT PROJECT MANAGER
    HIGH TECH
    janvier 2022 - janvier 2024 (2 ans)
    Munich, Germany
    • • Coordinated complex client-facing processes across multiple IT systems
    • • Structured workflows and improved communication between business and technical teams
    • • Reduced recurring issues through beter process clarity and incident management
    • • Translated technical constraints into clear and usable solutions for stakeholders
    IT Project Management Stakeholder Management Process Improvement Business-IT Alignment Gouvernance
  • BNP PARIBAS / SOCIÉTÉ GÉNÉRALE / INDEPENDENT
    WEALTH MANAGEMENT & STRATEGIC ADVISORY
    janvier 2004 - janvier 2022 (18 ans)
    Embassy of France and Germany, Brazzaville, BR, Congo
    • • Managed complex client relationships involving financial, legal and cross-border aspects
    • • Simplified complex financial topics for clients and supported decision-making
    • • Structured long-term strategies balancing risk, compliance and performance
    • • Built strong trust through clarity, pedagogy and tailored communication
Consulter toutes les expériences de Catheline

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Formations

  • EXECUTIVE CERTIFICATE – AI FOR BUSINESS
    ESCP BUSINESS SCHOOL (BERLIN CAMPUS)
    2025
    EXECUTIVE CERTIFICATE – AI FOR BUSINESS
  • MASTER'S DEGREE STRATEGIC MANAGEMENT & CONSULTING
    MONTPELLIER UNIVERSITY
    2019
    MASTER'S DEGREE STRATEGIC MANAGEMENT & CONSULTING
Consultez la formation qu'a suivie Catheline

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