Description

Senior Revenue Operations & Chief of Staff for CEO with 8+ years of experience in B2B SaaS and fast-growing, remote environments. Specialized in optimizing revenue processes, CRM workflows, and cross-functional execution across Sales, Marketing, and Leadership.

Proven ability to leverage data, automation, and

HubSpot expertise to drive performance, improve conversion rates, and enable scalable growth. Strong problem-solving mindset with a hands-on approach to building systems that increase efficiency and revenue impact.

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif
Espagnol
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 10 km), Annecy (jusqu’à 10 km), Lyon (jusqu’à 10 km)

Goodays
Chief of Staff to the CEO / Revenue Operations Manager
EDITION DE LOGICIELS
août 2024 - Aujourd'hui (1 an et 10 mois)
Paris, France
Lead business operations and operational execution across Customer Success, Datas and Support teams (14m€ ARR, +130 strategic clients)
Build scalable operational processes, governance, and performance frameworks
Own forecasting, reporting, and KPI tracking to support executive decision-making forCEO / Board
Implement and optimize internal systems and tools (CRM, CS platforms, automation tools & workflows)
Coordinate cross-functional initiatives to improve operational efficiency and delivery (sales, legal, compliance)
Manage people operations processes including onboarding, internal workflows, and performance routines
Establish OKRs, operational rituals, and execution frameworks at company level
Provide analytics and insights to monitor performance and support strategic planning
Customer Success Management Customer Relationship Management (CRM) Gestion des opérations Conseil Stratégie d'entreprise
My own company
Ops Manager / CSM Senior
CONSEIL & AUDIT
janvier 2024 - Aujourd'hui (2 ans et 5 mois)
Biarritz, France
• Built and structured the Customer Success Operations function

• Defined and implemented Customer Success processes, methodologies, and governance frameworks

• Developed commercial offerings and led services sales initiatives

• Designed success metrics, performance tracking frameworks, and executive dashboards

• Deployed Customer Success and Business Intelligence tools

• Managed a portfolio of clients ranging from startups and scale-ups to SMEs and international enterprise accounts

• Led account management activities, including upsell, cross-sell, renewal planning, and pipeline management

• Monitored commercial performance and delivered executive reporting

• Partnered with leadership teams on financial performance monitoring, reporting, and strategic projects
Key Account Management Business development optimisation processus Gestion des opérations
United Heroes (SaaS B2B, Sport & Wellness Platform)
Customer Operations Manager & Senior CSM – Enterprise Accounts
EDITION DE LOGICIELS
janvier 2020 - janvier 2022 (2 ans)
Paris, France
Own Customer Operations for +200 enterprise clients (Banking, Luxury, Consulting, Energies, Retail) covering lifecycle, tooling, and performance tracking
Build and scale customer-centric processes and governance in collaboration with leadership (CEO, COO, CRO)
Lead and structure a Senior CSM team, driving execution on operational and cross functional projects Implement and manage CS tools, KPIs, and reporting frameworks
Manage enterprise customer portfolio (€3M ARR) with focus on retention and revenue growth (2% churn)
Monitor and report revenue KPIs (renewals, upsell, cross-sell)
Drive 95% of customer satisfaction and adoption, ensuring consistent high-touch delivery
Customer Success Management Account Management Growth Strategy Operations Management