Christian Hamici

Ensuring customer and PI warranty requirements are correctly contracted and followed up with suppliers, across a portfolio of 56 suppliers and ~€3 billion in projects (Benelux).

Key achievements :

→ €585K recovered via claims & backcharges (FY23)

→ +€1.5M projected savings (FY24-25)

→ NCR reduction & supplier maturity improvement

→ Fleet availability maintained >95% on warranty sites

→ 100% client acceptance on commissioning

Scope of work :

→ Claims & backcharges — evidence building, documentation & recovery

→ Settlement agreements — negotiation & final resolution

→ Contract management — back-to-back obligations, warranty & guarantee

→ Tender support — gap analysis vs costing assumptions & supplier quotes

→ Supplier performance monitoring — KPI, OTD, NCR, 8D D4/D6

→ Risks & savings management

→ Cross-functional coordination : Procurement / Engineering / Finance / Operations

→ Supplier Quality interface — incident management & continuous improvement

Industries : rail, mobility, industrial infrastructure.

Coverage : Belgium, Netherlands, Luxembourg.

• • Recrutement & montée en compétence techniciManaged the full warranty work package for a fleet of ~300 rail vehicles across Belgium, ensuring contractual reliability and availability targets were achieved.

Key achievements :

→ Fleet availability target >94% — achieved ≈95%+

→ Warranty closure on time — contractual milestones met

→ 100% EHS compliance — Zero Deviation Plan maintained

→ Successful SNCB/NMBS customer interface throughout warranty period

Scope of work :

→ Reliability growth management — Kx defects, field modifications & retrofits

→ NCR/8D follow-up — K1S/K2/K3 containment & resolution

→ Incident management process — open items tracking & closure

→ Supplier charge-back agreement & execution

→ Warranty budget adherence & reporting

→ Field experience & REX data capture — feedback to engineering

→ PI staff management — recruitment & skills development

→ Internal & external audits & assessments

Customer : SNCB/NMBS — Liège, Belgium.

Fleet : M7 double-deck trains (~300 vehicles).ens.

Led the commissioning and warranty entry phase for new M7 double-deck trains, managing dynamic testing, technical negotiations, client acceptance and warranty exit preparation.

Key achievements :

→ 100% client acceptance — zero rejection on final handover

→ Dynamic testing completed — 2,500 km in 48h per vehicle

→ Ramp-up achieved : 4 → 8 vehicles/month

→ Full warranty exit documentation delivered — administrative closure completed

Scope of work :

→ Dynamic testing — 2,500 km test runs for defect detection & validation

→ Technical negotiation with SNCB/NMBS — acceptance of checks & cost allocation

→ Defect management — coordination of correction teams on identified issues

→ Cross-functional coordination : Engineering / Quality / Procurement / Maintenance

→ Factory reporting — technical corrections & maturity improvement feedback

→ Warranty entry management — full conformity before client transfer

→ Warranty exit preparation — full administrative & contractual closure package

→ IT tracking & documentation — full traceability of defects & resolutions

Key differentiator : end-to-end ownership from commissioning to warranty exit — combining technical, commercial and administrative management in a single role.

Customer : SNCB/NMBS — Belgium.

Product : M7 double-deck trains.