Clement Bouju

• Be the contact point for business teams on the e-commerce & Marketplace activities

• Ensure the follow-up of production data flows (Product Data, Orders, Inventory flow)

• Ensure the follow-up of the evolutions of our solutions with our internal & external partners

• Propose improvement solutions in collaboration with the e-commerce business team

• Contribute to the maintenance and evolution of the tools

• Support the business analyst teams in solving bugs or providing project support

• Assist the QA team during the testing phases

Daily tools: Microsoft Excel, SAP, FTP/SFTP, Jira, Confluence, SalesForce Commerce Cloud, NewStore, SAP, Channel Advisor

• Managed the Support department, implementing new tools and processes to increase productivity, resolution rate, reduce response time and tickets volume.

• Provided technical support, troubleshooting and guidance to dropshipping vendors

• Partnered with the Sales team during functional and technical workshops regarding the dropshipping solution and Octopia’s product catalogue

• Worked closely with the IT team, ensured timely identification of emerging issues and provided regular reports to the engineering department

• Implemented an online Support Center platform in partnership with project managers, creating metrics and new procedures regarding technical support and tickets handling

• Daily tools: Microsoft Excel, PowerBI, Grafana, Jira, Confluence, SalesForce, Postman, MySQL, FTP/SFTP

Au sein de l’équipe Projet de la Business Unit Marketplace Fnac Darty, prise en charge d’activités de développement de projets et de support pour les applications utilisées par le métier. L’objectif étant de faciliter les processus d’activation et d’onboarding client via l’amélioration de la qualité des flux et de la data :

• Participation à la définition de la Roadmap Salesforce (visibilité à trois ans)

• Participation à la rédaction d’expressions de besoins & de spécifications fonctionnelles

• Rédaction de cahiers de recette fonctionnelle & exécution de tests

• Administration de Salesforce : évolution de l’existant, création de rapports & dashboards • Gestion d’attributs produits via Mirakl (BO Marketplace)

• Gestion des Marketplaces externes (gestions des flux Lengow / Google Shopping / La

Redoute)

Environnement : SALESFORCE, MIRAKL, JIRA, PACK OFFICE