À propos de Clotilde
🇫🇷
Account Manager | Customer Success | Business Developer
💼 Passionnée par la relation client et le développement commercial, j’accompagne les entreprises dans la gestion et la fidélisation de leurs portefeuilles clients.
Grâce à mon expérience en Account Management et Business Developer au sein d’entreprises internationales, je sais allier écoute, stratégie et performance pour optimiser la satisfaction client et stimuler la croissance.
Compétences principales :
- Gestion et développement de comptes B2B
- Optimisation de l’expérience client
- Stratégie commerciale & upselling
Communication trilingue (Français, Anglais, Espagnol)
Je recherche des missions où je peux créer de la valeur à travers des relations solides, une organisation efficace et une vision orientée résultat.
🇬🇧
Account Manager | Customer Success | Business Developer
💼 Passionate about client relationships and business growth, I help companies manage and expand their customer portfolios.
With international experience in Account Management and Customer Success, I combine empathy, strategic thinking, and performance to drive customer satisfaction and long-term growth.
Key skills:
- B2B account management & business development
- Customer success & experience optimization
- Upselling and retention strategy
Trilingual communication (French, English, Spanish)
I’m looking for projects where I can bring value through strong relationships, structured execution, and a results-driven mindset.
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée
En télétravail uniquement
Travaille majoritairement à distance
Expériences
- AlmaAccount Managermai 2025 - Aujourd'hui (1 an et 1 mois)Paris, France• Managed a portfolio of ~30 strategic accounts• Identified and prioritized growth opportunities, positioning myself as a trusted BNPL & retail industry expert.• Led complex negotiations with C-level executives (pricing adjustments, risk policy changes, contract renegotiations).• Ensured outstanding client satisfaction, with 100% portfolio retention.• Leaded external QBR and analysed performances
- RevolutAccount Executiveaoût 2023 - mai 2025 (1 an et 9 mois)Barcelona, Spain• Development and execution of a solid prospecting strategy, identifying key vertical markets.• Building and managing a pipeline, from prospecting to closing and account management, while maximizing adoption and opportunities for upselling and cross-selling.• Operated with full autonomy in managing priorities (prospecting vs. closing vs. upselling), leveraging internal resources, and fostering team collaboration.• Applied a solution-selling approach, identifying customer needs and tailoring the value proposition accordingly.• Developed deep expertise in Revolut Business products, market positioning, and competitive advantages, supported by compelling case studies and client success stories. Average number of meetings per week: 12Average achievement of objectives: 335%
- PayFit FranceSales Development Representative in - French Marketmai 2022 - août 2023 (1 an et 3 mois)• Prospected, qualified, and engaged leads (70% phone, 30% email) to generate interest and build trust.• Built and nurtured a robust sales pipeline, delivering qualified opportunities to Account Executives.• Conducted needs assessments to match prospects with tailored payroll and HR solutions.• Identified and connected with key decision-makers and influencers (CEOs, Office Managers, Payroll Managers, CFOs, Founders, etc.).• Maintained accurate and actionable CRM data in Salesforce to optimize sales processes.• Shared insights, best practices, and process improvement ideas proactively within the team to drive continuous improvement.
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Formations
- Master's degree, CommerceMontpellier Business School2021Master's degree, Commerce
- Bachelor's degree, Communication, généralAudencia Business School2017Bachelor's degree, Communication, général