Description

Multilingual global citizen who has lived in over 12 different countries and brings 8+ years of international experience in Account Management in SaaS and Talent Acquisition. Dynamic and result-oriented with a passion for relationship and partnership building, I believe in using a consultative approach to satisfy client needs while keeping an attentive eye out for potential scaling opportunities.

Langues

Anglais
Bilingue ou natif
Français
Bilingue ou natif
Arabe
Capacité professionnelle complète
Espagnol
Capacité professionnelle complète
Néerlandais
Notions
Suédois
Capacité professionnelle limitée

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Triplebyte
Entreprise & Mid-Market Account Manager
HIGH TECH
février 2020 - février 2023 (3 ans)
San Francisco, CA, USA
• Manage and build long term relationships from onboarding to renewal
• Onboard, monitor engagement, provide insights on performance and act as POC between client and internal teams to tailor solutions and optimize customer experience
• Lead negotiations of complex renewals deals for large accounts ($400k+)
• Exceeded quarterly individual goals consistently (by 20% to up to 110%) through upselling
• Consistently negotiated renewals for churned accounts and developed new Account Manager playbooks
Customer Journey Customer Loyalty/ Retention Negotiation Business development Business analysis Data visualization
ZoomSystems
Account Manager
HIGH TECH
septembre 2018 - janvier 2020 (1 an et 5 mois)
San Francisco, CA, USA
• Oversaw a portfolio of 5 accounts (Benefit, BestBuy, Stance, Skyroam, Simply), managed their overall commercial relationship and executed the logistical strategy to increase revenue and optimize store performance - successfully launched a network of 236 stores and scaled to Canada and Europe.

• Provided weekly & monthly sales reporting, inventory and demographic analysis, for data driven recommendations resulting in an increase of sales by over 20% of top selling SKUs and almost 40% savings in shipping costs.

• Acted as the main POC and worked closely with clients to understand their roadmap and industry challenges in order to provide them with the right solutions. This drove retention and upselling of the right technologies (SaaS and Hardware).
PARC - Connecting Worlds to Light the Future
Co-Founder of PARC
ENVIRONNEMENT
juillet 2018 - juin 2019 (11 mois)
San Francisco Bay Area, CA, USA
PARC is a social business that drives change in developing economies. Our mission is to solve two problems with one simple solution: we bring affordable electricity and purpose to South African townships in exchange for live, authentic and tangible content to the companies providing us with CSR budgets.

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MIB, International Business
Hult International Business School
2018
MIB, International Business
Bachelor of Science in Applied Economics
Solvay Brussels School
2014
Bachelor of Applied Science - BASc, Economics

Dounya C.

Account Management, Customer Success Management

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