Description

Multilingual and detail-oriented professional with a strong background in quality assurance, client coordination, and administrative support. Experienced in managing documentation, databases (CRM systems), internal audits, and client communication in fast-paced, cross-functional environments. Adept at handling complex schedules, supporting auditors and back-office teams, and ensuring data accuracy. Eager to contribute to the company mission of quality and integrity as a Customer Service Agent by combining organizational skills with a passion for service excellence.

Langues

Anglais
Bilingue ou natif
Allemand
Capacité professionnelle complète
Bulgare
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Zurich (jusqu’à 50 km)

Freelancer
Quality Assurance Engineer
novembre 2021 - Aujourd'hui (4 ans et 7 mois)
• Managed the quality assurance process for diverse clients, ensuring adherence to timelines and quality standards.
• Coordinated QA processes, ensuring adherence to timelines and high service quality.
• Communicated with clients pre- and post-testing, resolving issues efficiently.
• Managed test documentation, deadlines, and reporting using Jira, Confluence, and Azure DevOps.
• Supported internal process improvement and maintained client/auditor correspondence logs.
• Clients: Swisscom, local.ch, Klarna, Revolut, Rolex, Nike, IKEA, etc.
• https://www.swisscom.ch/;
◦ https://www.local.ch/;
◦ https://wire.com/;
• https://www.nzz.ch;
◦ https://quickline.ch/;
◦ https://zalando.de/;
• https:/www.klarna.com;
◦ https:/www.payoneer.com;
◦ https:/www.revolut.com ;
• https://www.ikea.com;
◦ https://www.rolex.com;
◦ https://www.nike.com/;
SCRUM
Project Manager
mars 2017 - Aujourd'hui (9 ans et 3 mois)
• Coordinated and managed IT and innovation projects with diverse stakeholders.
• Developed and maintained ISO-compliant QMS and project documentation
• Coordinated international teams and stakeholders; ensured on-time delivery.
• Ensured compliance with ISO 9001 standards.
• Improved processes through BPM/BPA.
• Managed change within an organization.
• Managed cross-functional teams, driving the execution of project plans and ensuring timely delivery.
• Prepared project reports and coordinated logistics for innovation audits and events.
European Commission
External expert in IT, Transport and Innovations
mars 2015 - novembre 2023 (8 ans et 8 mois)
Belgium
• Evaluated project proposals within the IT and innovation sectors.
• Conducted quality assurance and audits of EU-funded projects, ensuring compliance with ISO standards.
• Analysed project scopes and participated in the evaluation of project proposals.