Description

Hello, I'm Emna Ben Hamouda, a recent graduate with a Master’s in Foreign Languages and International Management. I bring hands-on experience in marketing and operational management. During a 4-month internship at Ugani Prosthetics, I developed a full brand kit for their new project in Kenya and managed their social media presence on Facebook, Instagram, and LinkedIn.

Additionally, I completed a year-long apprenticeship as an Operational Manager with Maison Holya, where I focused on real estate management and team coordination, both internally and with external partners.

With a strong foundation in marketing strategy, business development, communications, and international relations in both French and English, I can support your marketing needs or help expand your business reach.

Langues

Anglais
Bilingue ou natif
Français
Capacité professionnelle complète
Arabe
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

Twains
CSM - Operations and Product Manager
HIGH TECH
septembre 2025 - Aujourd'hui (9 mois)
Paris, France
As Operations and Product Manager at Twains, my work revolved around streamlining operations, shaping product direction, and consulting clients to ensure an impactful solution for them. I focused on bridging strategy and coordinating between different teams. I also prospected through cold calls in the US and UK markets.
Customer Journey Customer Loyalty/ Retention WhatsApp Meta Ads Content marketing
Maison Holya
CSM Manager- Business developer
HÔTELLERIE
septembre 2023 - septembre 2024 (1 an)
Paris, France
Français:
• La mesure et le suivi des KPI CRM de satisfaction client et de performance des équipes (équipe de ménage, KeyNest, équipe des welcomers,etc.).
• Établir et gérer de manière autonome mes portefeuilles clients.
• Accompagnement des clients internationaux B2B et B2C, s’assurer de leur satisfaction et du bon déroulement de la prestation ainsi que la gestion des
urgences.
• Appel d’offres et négociation de nouvelle opportunité de partenariat: contrat de mandataire pour des comptes d’investisseurs particuliers et entreprises.
• La planification et l’organisation de l’activité des équipes opérationnelles en amont des Jeux Olympiques.
• L’identification des KPI pour mesurer qualitativement et quantitativement la performance commerciale et assurer leur suiv

English:
• Participation in the preparation of the CRM strategy.
• Expertise in CRM tools: "Notion" and "Guesty" and the migration of operational information to "Guesty".
• Measuring and monitoring the CRM KPIs for customer satisfaction and team performance (cleaning team, KeyNest, welcomers team, etc.).
• Autonomously establishing and managing my clients’ portfolios.
• Offering support to B2B and B2C international customers, ensuring their satisfaction and the smooth running of the service as well as emergency management.
• Negotiation of new partnership opportunity: Proxy contract for retail and corporate investor accounts.
• Identifying KPIs to measure and monitor the business performance qualitatively and quantitatively.
• Planning and organizing the activities of the operational teams in advance of the Olympic Games.
customer service Business development CRM Project Management Team management