Eric Fuchs

Advising executive teams and innovation departments on AI vision, roadmap, and governance, helping them translate business priorities into scalable and measurable initiatives. Selected Client Engagements

• Banking – Generative AI to automate quarterly financial reports and commentary across departments.

• Insurance : Partnered with Finance functions to automate regulatory reporting through Generative AI. Defined functional and data requirements, co-led MVP design and implemented an AI workflow producing the Actuarial Function Report

• Food – R&D and Quality Automation Collaborated with R&D and Quality teams to deploy an AI assistant automating certification questionnaire responses and supporting flavor-formulation optimization through contextual data retrieval. Improved response speed, accuracy and data reliability across compliance workflows.

• Healthcare retail – Customer Operations Optimization Worked with retail and audiology teams to increase lead qualification, appointment scheduling and call-center enrichment, boosting conversion and reducing no-shows. Defined KPIs to monitor customer engagement and operational ROI.

• Construction – Construction & Project Intelligence Implemented a knowledge-based AI assistant extracting milestones, penalties, and risks from technical and contractual documents

in Designed and implemented a scalable digital and data strategy to accelerate business across 14 countries.

• Defined the group's digital and data vision, establishing the foundations for omnichannel and analytics transformation.

• Built a centralized data lake and Supplier Data Portal, consolidating product, customer and supplier information for advanced analytics and AI use cases.

• Launched first AI initiatives on churn prediction and product recommendation, connecting data scientists, IT and marketing teams under an agile governance model (SAFe).

• Structured a global Product & Digital Factory, coordinating 10 direct and 80 indirect reports across Product, UX and Data functions.

• Implemented a unified omnichannel and marketing platform deployed in 4 countries (20 % of group revenue) and delivering +35 % sales growth over 3 years (€7 B → €9.5 B).

• Established agile product ownership practices, including backlog management, KPI dashboards and cross functional alignment between business and IT.

Leading global retailer with €80 B revenue, operations in 30 countries and 321,000 employees Define and deliver Carrefour's digital, data and product transformation roadmap across eCommerce, omnichannel and venture activities, building the foundation for data-driven growth and innovation.

• Owned the digital & data product roadmap for non-food eCommerce, aligning merchandising, stores and supply chain to enable an integrated omnichannel experience.

• Built the first unified data infrastructure and KPI dashboards, providing visibility on traffic, conversion, margin and NPS to support product and commercial decisions.

• Launched and iterated key omnichannel products. Click & Collect, Check & Reserve and Marketplace linking online and store operations through agile delivery.

• Developed CRM and automation capabilities, introducing predictive and look-alike modeling with Carrefour's Data teams to enhance targeting and retention.

• Built unified performance scorecards and data governance frameworks to ensure data consistency and comparability across startups, enabling accurate benchmarking and performance tracking.

• Identified cross-data synergies with Carrefour's central teams, including look-alike customer mapping and shared communication initiatives to strengthen collaboration and efficiency.