Fanny M.

Embedded as the first BizOps hire in a fast-growing 50-person company : structuring what worked, fixing what slowed us down, and automating what didn't scale. 6 months, 6 problems solved :

☕ Coffee machine fleet : 400+ machines, 90 clients, ~10% of revenue finally billable at real usage

- Airtable architecture → field digitization → client portal

- 9,000+ annual interventions tracked

- 90% of clients under-billed → data-backed renegotiations → direct revenue increase

🔧 CRM & commercial process : restructured pipeline, formalized Sales→CSM handoff

- User research & shadowing before touching the tool

- HubSpot built from scratch : pipeline, automations, KPI tracking, conversation guide

- Manual follow-up time significantly reduced across 16 people

- Structured client onboarding → improved early retention

🌍 EMEA market : 50 clients, 15 suppliers operationalized

- Replaced Slack/email chaos with end-to-end order & stock management

- External logistics partner integrated into the system

- 1 manual action per week → major productivity gain

- Zero unplanned stock-outs → improved client satisfaction

💸 Debt recovery : €1M+ in outstanding invoices

- 7-tab Google Sheets + 3 custom Apps Script built from scratch

- Automated prioritization by overdue days and client sensitivity

- Recovery rate significantly improved on a €1M+ portfolio

🌱 RSE reporting : from a manual process for a few clients to 600 automated personalized PDFs

- Full Google stack : Sheets + Slides + Drive + Gmail + Apps Script

- 31 configurations per client — 600 reports generated and sent in under 30 minutes

🧠 Single source of truth : full adoption across 50+ people in 3 months

- Notion : 6 team spaces, ~50 projects tracked, 6 KPI dashboards, CODIR dashboard

- Slack governance + Google Drive restructured (264 sub-levels audited)

- Gamified change management → full adoption in 3 months

Every project started with a problem, not a tool.

First PM hire in a 50-person startup with no product culture, no process, and a tech debt too deep to patch. 14 months, 4 problems owned :

🚨 Business Central ERP : stopped a €500k mistake

- Joined the project mid-stream : workshops, user interviews, spec work

- After 3.5 months, identified alone that the tool fundamentally didn't fit the business

- Ran a full audit across all department managers

- Escalated directly to the founder with a financial and strategic warning

- Project stopped at €250k spent, €250k saved : scope reduced to purchasing only

- Recognized by the founder as one of the biggest wins of the role

📦 Internal apps : features that removed real friction

- Delivery driver autonomy : drivers could adjust orders directly without going through CSM, eliminating back-and-forth between teams

- Client reporting : replaced 400+ manual reports with two automated reporting flows (daily and monthly consumption, product-level stats)

🧠 Product culture : built from zero

- Created the full request and prioritization process : how to submit, how we decide, why we say no

- Bug tracking system via Slack emoji workflow, Jira integration, Notion documentation

- Monthly release notes, dev planning, roadmap accessible to all teams

- Evangelization sessions : product roles explained, tool training, monthly press review

📋 ERP refonte : full business spec handover

- Specified every business case and workflow across all departments

- Massive handover to incoming Head of Product : became the institutional memory of the entire product scope

A highly selective 4-week intensive designed to fast-track professionals into Product Management.

Real brief, real data, real stakes : partnered with BlaBlaCar on a live product challenge : how to improve the newbie driver success rate (30% vs 50% for returning drivers).

Full PM process from scratch : data analysis across 5 datasets, 13 user interviews (drivers and passengers), problem prioritization, solution design, and delivery roadmap → presented directly to BlaBlaCar's CPO.

3 problems identified, 4 solutions designed and prototyped including a review notification system and a profile completion bar to increase passenger trust.