Felix A.

• ● Redesigned and optimized enterprise service management processes through Jira workflow improvements, enhancing ticket prioritization and resolution efficiency.

• ● Developed automated workflows using Microsoft Power Automate to reduce manual tasks and improve operational productivity.

• ● Managed identity governance and corporate device lifecycle management using Entra ID and Apple Business Manager.

• ● Conducted business process analysis and gathered requirements during the migration of users, systems, and business operations from Kelly Services to Gi Group.

• ● Collaborated with HR, management, and IT stakeholders to ensure seamless onboarding, account lifecycle management, and organizational integration.

• ● Managed Active Directory and Azure environments while maintaining compliance with corporate service level agreements.

• ● Contributed to a large-scale server and file migration project covering more than 20 countries across Europe and North America.

• ● Coordinated infrastructure transition activities and supported enterprise-wide technology refresh initiatives.

• ● Developed PowerShell automation scripts to streamline software deployment and endpoint configuration processes.