Description

20 ans d'expérience dans la transformation digitale et la stratégie CRM, sur tout type de projets complexes. Ecommerce, ERP, CRM

Experienced Senior Customer Relationship Management Consultant with a demonstrated history of working in the marketing and advertising industry. Skilled in Digital Strategy, Search Engine Optimization (SEO), Marketing Management, Customer Acquisition, and Customer Relationship Management (CRM). Strong support professional graduated from IAE Lille.

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Nantes (jusqu’à 50 km), Paris (jusqu’à 50 km)

Dyptique Paris
Ecommerce & Digital Consultant
LUXE
juillet 2017 - Aujourd'hui (8 ans et 11 mois)
Paris Area, France
Long term assignment at diptyque Paris
- International Luxury Goods Company (Maison de Parfums) Supervising the website’s migrations to the Ecommerce Magento2 platform + UX revamp (all US / UK / UK and Europe).
- Head of Ecom Project at diptyque for all websites (FR/UK/US and international).
- Plateform migration from Magento 1 to Magento 2
- Revamp + improved and new features launches
- Set-up with new workflow ERP Microsoft Navision Dynamics
- Work cross-functionally with all departments / all countries
Magento Atlassian JIRA adyen
FK Conseil
Consultant Senior - CRM / Cross-Canal / Digital
CONSEIL & AUDIT
janvier 2010 - Aujourd'hui (16 ans et 5 mois)
Nantes Area, France
- Consulting & Transitional Management
- Training Organisation (DIRECCTE Certified) / 15 training sessions on the webmarketing and digital professions
DEVRED 1902
Global CRM & Retention Marketing Manager
COMMERCE DE DÉTAIL
mars 2013 - janvier 2015 (1 an et 10 mois)
France
- Develop new segmentation and targeting strategies based on customer data and business needs.
- In charge of CRM P/L (around 3M€)
- Own daily, weekly & monthly reporting for the CRM and customer lifecycle.