Gopala Krishna Krishna

Epernon,Centre-Val deLoire, France – Created and adhered to a procedure for customer assistance and correctly escalated concerns to relevant internal teams. – Conducted analysis, diagnosis, troubleshooting, and solution-finding to address customer problems. – Maintained strong relationships with clients, providing timely and accurate feedback. – Collaborated with technical and product teams to prioritize and resolve issues.

– Configured, tested, and troubleshot LAN/WAN infrastructure, including routers, switches, and firewalls. – Implemented security policies with ACLs, VPNs, IPS/IDS. – Managed Windows Server environments and Linux OS in various LAN and WAN settings. – Redesigned agency/campus networks and deployed complex infrastructures with EIGRP, OSPF, and BGP.

– Implemented, developed, and tested file servers, print servers, and application servers across de partments. – Addressed network performance issues and established network specifications. – Enhanced infrastructure availability through enterprise-wide planning and thorough testing. – Led server infrastructure development, quality assurance, and staging systems.