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Ibtissam BouzianeIB

Ibtissam Bouziane

Key account manager IT

550 €/jour
Paris, FR
3-7 ans

Délai de réponse moyen : 1h

À propos de Ibtissam

J‘accompagne les entreprises et start ups dans l’optimisation de leur relation clients afin de leur offrir la meilleure expérience possible et développer des relations à long terme.
Je participe également au développement de la roadmap produit en fonction du retour des clients.

  • Anglais

    Bilingue ou natif

  • Espagnol

    Capacité professionnelle limitée

  • Français

    Bilingue ou natif

  • Arabe

    Bilingue ou natif

En télétravail uniquement
Travaille majoritairement à distance

Expériences

  • SGS & Co
    Key Account Manager
    août 2022 - Aujourd'hui (3 ans et 10 mois)
    Paris, France
    SGS & Co is a global packaging and brand experience company present in more than 30 countries around the world.

    Key Responsibilities:

    • Client Relationship Management: Build and maintain strategic relationships with key clients, acting as the primary point of contact for all account-related inquiries.
    • Account Strategy: Develop and implement customized account strategies to meet client objectives and expand business opportunities.
    • Sales Growth: Drive revenue growth by identifying new business opportunities within existing accounts and cross-selling additional products or services.
    • Project Management: Coordinate with internal teams to ensure timely delivery of products, services, and solutions that align with client expectations.
    • Problem Solving & Issue Resolution: Address any challenges or issues clients may face, ensuring swift and effective resolution to maintain client satisfaction.
    • Performance Analysis: Regularly analyze account performance and client feedback to adjust strategies and identify areas for improvement.
    • Negotiation & Contract Management: Lead contract negotiations and renewals, ensuring terms are mutually beneficial and aligned with business goals.
    • Market Intelligence: Keep abreast of industry trends, competitor activities, and market developments to inform account strategies and maintain a competitive edge.
    Gestion de projet Gestion budgétaire
  • g.co/IamRemarkable
    #IamRemarkable facilitator
    février 2021 - janvier 2025 (3 ans et 11 mois)
    As a facilitator my role involves hosting workshops and being an ambassador for #IamRemarkable within my personal and professional networks.
  • WomenTech Network
    Business analyst
    octobre 2020 - Aujourd'hui (5 ans et 8 mois)
    Paris, France
    L'Oréal - Worldwide implementation of SaaS Mediabox Analyze customer needs (Pre-sales - Workshops - Follow-up) Write functional and technical specifications Set up/Configure and test the SaaS platform (Mediabox) Perform pre-sales demonstrations Analyze use cases and manage support (Azure Devops - Redmine - ServiceNow) Train internal and external users

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Formations

  • Master en management de projets innovants
    Polytech Nice Sophia
    2017
    The Master MAPI program at Polytech Nice Sophia is a comprehensive and dynamic postgraduate course designed to equip students with the advanced skills needed for effective project management in the fields of technology, innovation, and engineering. Focused on the integration of cutting-edge methodologies and practical tools, the program prepares professionals to successfully lead complex projects in a fast-evolving global environment. Innovation Management: Learn to drive innovation within organizations, from idea generation through to execution, ensuring sustainable and impactful solutions. Advanced Project Management: Gain hands-on expertise in planning, executing, and closing high-stakes projects, using industry-standard project management frameworks such as Agile, Scrum, and PMI. Cross-Disciplinary Approach: The program blends management, engineering, and entrepreneurial skills, providing a holistic view of the challenges and opportunities within project-driven industries. International Exposure: The multicultural environment at Polytech Nice Sophia, combined with opportunities for collaboration with global organizations, prepares students to manage projects in diverse and international settings. Practical Experience: Through case studies, simulations, and internships, students gain direct experience in managing real-world projects, enhancing their leadership, decision-making, and problem-solving abilities. Industry Partnerships: Strong connections with leading companies and industry experts ensure that the curriculum remains aligned with current market needs and trends.
  • Electronic Engineer
    Polytech Nice Sophia
    2015

Compétences (11)

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