À propos de Joan
Operating Partner | Interim COO | General Manager
20+ ans d’expérience | Mobile partout en France et en Europe
Bilingue Anglais/Francais | TJM indicatif
J’interviens en renfort opérationnel pour structurer les opérations, améliorer le delivery et rétablir de la performance rapidement.
Approche directe et pragmatique : prise en main rapide, adaptation à l’existant, focus sur des résultats concrets à court terme.
-> Contextes types
- Dérive des délais ou baisse de la qualité de livraison
- Processus inadaptés à la montée en charge (scaling)
- Équipes surchargées ou manque de coordination transverse
- Besoin urgent de reprise du rythme d’exécution
-> Missions types
- Stabilisation du delivery (pics d’activité)
- Optimisation et simplification des processus
- Coordination Ops, Tech, Support, Finance
- Pilotage de la performance et suivi d’exécution
-> Démarrage simple :
- Diagnostic rapide (3–5 jours)
- Première intervention courte (2–6 semaines)
- Renfort opérationnel sur un périmètre ciblé (3 - 12 mois)
Objectif : résultats visibles rapidement, sans complexité.
Anglais
Bilingue ou natif
Français
Bilingue ou natif
Accepte de travailler sur site
Paris (jusqu’à 50 km), Lyon (jusqu’à 50 km), Bordeaux (jusqu’à 50 km), Rennes (jusqu’à 50 km), Strasbourg (jusqu’à 50 km)
Expériences
- FreelanceIndependent Interim Executive / Operating Partner / Entrepreneurjuillet 2024 - Aujourd'hui (1 an et 11 mois)
- Tyleia - Managing Partner : Entrepreneurial partnership providing BPO/ITO and staffing services across EMEA & Asia (11+ delivery countries).Built strategic vision and roadmap for multi-country expansion. Bootstrapped operations and structured governance framework.
- Tyleia TCO - Co-founder : Digital staffing on-demand.
- IntelciaGroup Executive Directoroctobre 2016 - juillet 2024 (7 ans et 9 mois)BPO/CRM leader (35,000+ employees, €750M+ turnover).Reporting to the CEO, I led Intelcia’s international expansion and post-M&A transformation, building a unified global organization focused on performance, innovation and scalable growth.Strategic Growth & Expansion
- Designed and executed expansion strategy, opening 6 new markets and developing delivery centers across EMEA and LatAm.
- Built strategic partnerships and joint ventures in Eastern Europe and the Middle East, to accelerate expansion.
- Launched a Partnership Business Unit, generating €11.5M in revenue within 3 months and expanding delivery capacity without additional CAPEX.
Operational Transformation & Performance- Designed and deployed a global operating model enabling 10× revenue growth (€60M to €750M) and a tenfold increase in headcount (3,000 to 35,000 FTEs).
- Created and implemented the global P&L steering process, supporting financial visibility and profitability across 20+ entities.
- Oversaw operational due diligence and post-M&A integrations for 5,000+ employees (Indian Ocean, North Africa, Southern Europe, Caribbean).
Leadership & Change Management- Interim GM in Madagascar (1,200 FTEs): restored operations during major crisis (plague outbreak + political instability).
- Rebuilt the global commercial organisation (roles, KPIs, CRM), generating above 15% organic growth.
- Drove adoption of AI, BI and new management models, increasing performance and decentralisation.
- FreelanceIndependent Interim Executive & Crisis Leaderjanvier 2005 - septembre 2016 (11 ans et 8 mois)Executive Interim ManagementCrisis & Interim Leadership
- Parachuted as Regional CEO (Interim) of an NGO microfinance network in Kyrgyzstan; converted it into a profitable social enterprise, expanding into Zambia and Malawi.
- Acted as CIO/CTO for a leading automotive e-commerce platform in Morocco — rebuilt technology and HR infrastructure after an operational collapse, returning the business to growth.
- Interim CIO for a luxury-travel group in France: migrated legacy IT to cloud/SaaS architecture, cutting operating costs and increasing uptime.
- Oversaw logistics operations for a major e-commerce player in the Philippines during Black Friday and Christmas peaks — secured delivery and performance under critical constraints.
Operational & Strategic Transformation- Led strategic modeling of MRO warehousing operations (~€500M) for a petrochemical leader in Saudi Arabia, optimizing logistics, inventory, and procurement.
- Conducted full logistics audit and restructuring for an Oil & Gas firm in Romania — achieved major cost savings through reorganization, automation, and breakage reduction.
- Delivered transformation programs for European and African BPO players — process design, WFM, BI, Quality, and Payroll digitalization aligned with post-merger strategies.
Recommandations
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Formations
- MBARSM Erasmus University2005www.rsm.nl
- Ingénieur (X94)Ecole Polytechnique1997www.polytechnique.edu
Certifications
- Six Sigma - Black BeltAveta Business Institute, USA2021
- Business Strategy & Financial PerformanceINSEAD2020