You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
Ressources
Malt Strategy
Ressources
Johana R.JR

Johana R.

Customer Success & Client Operations Multilingual

450 €/jour
Lausanne, CH
8-15 ans
customer success
Customer Journey

Délai de réponse moyen : 1h

À propos de Johana

I help companies manage client requests, partnerships, and onboarding efficiently.
With 8 years of experience in event management, marketing, and sponsorship, I provide clear communication, proactive follow-up, and fast response to client needs.

Fluent in English, French, German, Spanish, and Portuguese, I specialize in remote client success and operations, helping companies save time while improving client satisfaction and retention.

Whether you need email management, onboarding support, or partnership coordination, I deliver reliable, high-quality results.

  • Anglais

    Bilingue ou natif

  • Français

    Bilingue ou natif

  • Espagnol

    Capacité professionnelle limitée

  • Allemand

    Capacité professionnelle limitée

  • Portugais

    Notions

En télétravail uniquement
Travaille majoritairement à distance

Expériences

  • Telecommunication company
    Project manager - Sales Event
    juin 2025 - Aujourd'hui (1 an)
    Lausanne, Suisse
    coordination of events and promotional activities for the 112 Stores in Switzerland.
    Planning and execution of store openings, management of promotional materials, coordination with cities and shopping centers, booking of advertising spaces, direct mailing campaigns and event organization.
    Project Management event manager administrative support Customer Loyalty/ Retention Project owner
  • Wine and event company
    Marketing and sponsoring manager
    septembre 2022 - août 2023 (11 mois)
    Sion, Suisse
    Event management and planning of trade fairs, including staff coordination and scheduling.
    Sponsorship management, including negotiation with partners.
    Product management for new product launches and brand development.
    Coordination and supervision of promotion staff (up to 10 promoters across Switzerland).
    Negotiation Partnerships Customer Loyalty/ Retention Project Management Team management
  • Wine and event company
    Project manager
    mars 2018 - août 2022 (4 ans et 5 mois)
    Sion, Suisse
    Event planning
    Marketing campaigns
    Staff coordination
    Product management
    Visual merchandising management
    Sponsoring activation
    Customer loyalty program
    Merchandising Project Management administrative support customer service Communication strategy
Consulter toutes les expériences de Johana

Recommandations

Soyez le premier à recommander Johana

Contribuez à la réussite de ce freelance en partageant votre expérience de collaboration avec lui.

Ces profils de freelance correspondent également à vos critères

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

S’inscrire pour les voir

Formations

  • Bachelor of Sciences HES-SO in Tourism
    University of applied sciences and arts of Western Switzerland
    2017
    English-speaking section Specialization in E-Tourism, Event and Crisis Management Classes of marketing, project management, economics, spanish, german, international communication
  • Certificate of languages
    International schools
    2013
    B1 Certificate - BERLIN - GLS Sprachschule B1 Certificate - MADRID - Estudio Sampere C1 Cambridge - BOSTON - EC School
Consultez la formation qu'a suivie Johana

Compétences

Communication
Team management
Process facilitation
Project Management
Customer Loyalty/ Retention

Catégories