Description

Being a data analyst for the past 2 years, I have worked with numerous different teams to meet their different data needs. I have experience building reporting using Tableau and Data Studio (Bigquery) to provide real-time insights for all teams (logistics, finance, sales, marketing, customer service etc.). I have also worked closely with product managers to monitor user behavior, manipulating raw Google Analytics data and to design and implement A/B tests for features. Moreover, I have collaborated with growth managers to perform cohort and retention analysis and was responsible for defining company personnaes.

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

Vestiaire Collective
Data Analyst
E-COMMERCE
juin 2021 - Aujourd'hui (5 ans)
Paris, France
● Providing in-depth analysis and actionable insights to support the Customer Experience team develop and monitor their projects with the goal of improving product performance and positively impacting customer satisfaction metrics
● Implementation of dynamic Tableau dashboards using multiple data sources to monitor customer service activity and performance, and guaranteeing the quality and consistency of its data
● Identification of actionable opportunities to reduce our contact rate and improve customer care quality: automatisation, inbound forecast computation, Zendesk app integrations
● Conducted and presented to our core business members the definition and in-depth analysis of the main drivers of our company North Star KPI to support strategic decision-making
● Point of contact with data engineering team to ensure stack evolution in alignment with CX data analysts' needs and business enablement, and to manage data inconsistencies originating from applications
Selency
Data Analyst
E-COMMERCE
septembre 2020 - mai 2021 (9 mois)
Paris, France
● Collaboration with all teams to develop and automate analysis of their performance to ensure the success of their initiatives
● Implementation of high-value dashboards using Data Studio to facilitate access to key performance indicators for all teams and proactively detect and solve issues
● Defining, tracking and analyzing A/B test results to prioritize feature development
● Monitoring and interpreting user adoption of and behavior towards website features using Google Analytics data to make strategic recommendations to optimize the customer journey
● Responsible for in-depth analytical projects: framing the problem with relevant stakeholders, deep diving into the data to develop insights to facilitate data-driven decision-making
Luko
Growth Business Analyst
BANQUE & ASSURANCES
juillet 2019 - décembre 2019 (6 mois)
Paris, France
Responsible for the automation of monthly quantified reports and the creation of business intelligence dashboards (Amplitude, Google Analytics, Superset)
● Deployment of ad-hoc data analytics: churn analysis, lead conversion analysis by acquisition channel, ad performance, customer data analysis, performance of referral programs
● Implementation of e-mailing operations and qualification of prospects: setup of Autopilot tool and design and creation of mailing sequences for customers and prospects (sponsorship, post-onboarding, NPS, etc.) in order to acquire and retain customers
● Preparation for Series A fundraising (€20M): Creation of the international expansion plan and active contribution to the creation of a Data Room for potential investors (market sizing, product description, analysis of our growth tools, description of customer profiles, strategy for the future, FAQ)
● Management of paid acquisition channels (Facebook ads) and acquisition budget (€500 per day)