Justine Gudzuka

• • Gather and analyse business requirements for large-scale IT software development projects using Apex, Oracle SQL, SAP BusinessObjects, and SAP Fiori

• • Manage issue resolution, change requests, and system enhancements to ensure software delivery throughout the project lifecycle

• • Perform manual unit and system testing to validate functionality and compliance with business requirements

• • Conduct client workshops and coordinate with developers, QA, and stakeholders

• • Document business processes, workflows, and functional specifications, such as user stories, software design documents, and requirements specifications

• • Act as a liaison between business stakeholders and software development vendors on large-scale public sector information system projects

• • Provide technical and administrative support to clients during the implementation of e-services and data exchange solutions

• • Assist with software deployment, configuration, and end-user support

• • Manage issue resolution, change requests, and system enhancements

• • Conduct unit, system, and user acceptance testing (UAT), including API testing (SOAP and REST), to validate functionality, integrations, and compliance with business requirements

• • Revise and maintain technical documentation

• • Provide first-level support to users, delivering technical and non-technical assistance via phone, email, and ticketing systems

• • Assist non-technical users with troubleshooting and system navigation

• • Log, categorize, and prioritize incidents, escalating complex issues to Level 2 support

• • Manage user accounts, authorizations and access controls