À propos de Karen
Anglais
Bilingue ou natif
Espagnol
Bilingue ou natif
Français
Capacité professionnelle complète
Expériences
- ShippeoProduct Manager LeadLOGISTIQUE & SUPPLY CHAINdécembre 2019 - décembre 2024 (5 ans)Paris, FranceLed the Onboarding Center product, streamlining shipper-carrier interactions for seamless onboarding with minimal operations.Defined product vision/roadmap, aligning cross-functional teams with business goals.Managed 4 back-end, 3 front-end, 1 QA, and mentored a Product Owner.Monitored performance and drove improvements with data-driven decisions.Facilitated PI planning to align objectives with business strategy.PlatformTransitioned to scalable, platform-oriented projects across multiple product lines.Unified 3 legacy notification projects, boosting usage +50% and covering 65% more needs.Improved back-office tool, cutting resolution time –20% and clicks –50%.Standardized UI/UX across products, enhancing efficiency.Managed cross-functional team and PI planning for business alignment.SolutionsShippeo Mobile AppEnabled drivers to send real-time data: POD, GPS, e-signatures.Migrated from legacy app, boosting performance and satisfaction.Delivered granular client tracking.Transport Order Life-CycleAutomated events reduced manual actions –60%.Improved visibility, cutting order-tracking inquiries –30%.NotificationsConsolidated 2 legacy systems, preparing unified platform.Built SMS project for milestone updates, enhancing communication.Raised delivery success +40% and cut maintenance issues –25%.
- MoomsProduct ManagerE-COMMERCEjanvier 2018 - septembre 2019 (1 an et 8 mois)Barcelone, EspagneMooms – Online two-sided marketplace connecting parents to buy and sell second-hand children’s products.Defined product strategy aligned with business vision and market needs; presented quarterly release plan to CEO and stakeholders.Collaborated closely with design/UX to conceptualize, design, and prototype features ensuring optimal user experience.Collected and analyzed key data points to drive short- and long-term product decisions.Worked in Agile: planned weekly sprints, owned and prioritized backlog according to business and user needs.Acted as bridge between stakeholders and product team, ensuring alignment and clarity.Gathered requirements through data analysis and direct user interviews, serving as the internal advocate for customers.Explained issues from both technical and business perspectives, ensuring shared understanding.Translated business requirements into functional designs and use cases.Acted as product super-user, mastering all features to guide team and stakeholders.Removed blockers and supported team performance to achieve highest delivery standards.
Recommandations
Soyez le premier à recommander Karen
Contribuez à la réussite de ce freelance en partageant votre expérience de collaboration avec lui.
Ces profils de freelance correspondent également à vos critères
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Formations
- Master ~nUniversitat Pompeu Fabra2017Master ~n
- Universidad Simon Bolivar2014