Kathleen Thierry

Built an internal project tracking tool on monday.com using the API plus an internal automation platform (Make/n8n style) to sync data across tools and remove manual updates.

Standardized project intake and scoping with a single form and templates, cutting time from request to kickofffrom 5 days to 2 days across 6 countries.

Added a dynamic IT compliance checklist based on project risk (data, vendors, critical systems).

Increased compliance first pass approval from 65% to 88% and reduced late compliance rework by 35%. Improved on time milestones from 78% to 90% and reduced stalled projects with no next step from 22% to 8%.

Automated handoffs and reminders (security review, testing, support readiness). Reduced delivery support dependency by 30% and cut internal follow up time by 6 hours perweek per PM.

Reduced monthly reporting from 1 day to 2 hours and improved forecast accuracy to 85%. Worked dailywith Tech, Data, Finance, and Support.

Shipped a Watson solution in regulated finance teams in Belgium and the Netherlands in 6-7 months (from kickoffto go live).

Set up data and access rules with compliance and security, reaching 0 critical compliance issues at launch and 90% UAT pass rate.

Ran rollout and adoption for 120 users: onboarding, training, and fixes from early feedback, improving weekly active users to 75% within 30 days.

Owned delivery plan and backlog: 9 sprints, 10 items shipped per sprint, 12 days average lead time from request to release.

Kept quality high with test plans and acceptance criteria, keeping post launch bugs under 14 and P1 incidents at 1.

Worked with internal teams and external partners to hit deadlines, keeping on time delivery at 85%.

Built an internal lead and project tool on top of Zoho CRM REST APIs (OAuth 2.0), so Sales could manage leads, projects, tasks, and next steps in one place:

Added a dynamic checklist per deal tied to pipeline stages, blocking stage moves until required info was collected, reduced incomplete quote requests by 40%.

Automated quote preparation, pulled deal and account data from Zoho modules and related records, cut quote prep time from 5h to 3h and reduced time to send a quote from 9 days to 6 days.

Auto assigned a project manager when a deal entered the pipeline, based on country + skill tags, reduced handoff time from 2 days to same day.

Set up follow up SLAs with task creation and reminders, increased on time follow ups from 65% to 90% and reduced stale leads by 25%.

Built an SEO content pipeline: keyword research → content brief → publication → performance tracking.

Set up automated email sequences (welcome, nurturing, reactivation) triggered by CRM lifecycle stages.

Automated social media posting and reporting to reduce manual work and ensure consistent presence.