Kristen S.

I help international SaaS companies build sustainable growth through customer retention, product adoption, and long-term customer value.

With more than 15 years of experience working with global enterprises and SMBs, I operate at the intersection of Customer Success, B2B marketing, sales, and product, supporting SaaS organizations in scaling their customer operations and strengthening recurring revenue.

I hold an MBA from Columbia Business School (New York) and work fluently in international environments. English is my native language, and I am fluent in French, enabling effective collaboration with global and EMEA-based teams.

What I deliver

Design and optimization of Customer Success frameworks (onboarding, adoption, retention, expansion)

Reduction of churn and growth of customer lifetime value through structured success motions

Enablement and coordination of Customer Success, sales, and product teams, with proven experience managing and leading cross-functional teams

Performance tracking and decision-making using CRM platforms (Salesforce, HubSpot, Oracle) and data analysis (SQL, Excel)

Optimization of end-to-end customer journeys in complex SaaS environments

I am a Customer Success Management Professional (CCSMP) certified by the Practical CSM Academy, and a Certified Digital Marketing Professional (Digital Marketing Institute & American Marketing Association), combining methodology, strategic clarity, and hands-on execution.

👉 You can view selected case studies, frameworks, and deliverables in my professional portfolio which is accessible upon request.

Proactive and results-driven, I partner with SaaS leaders as a trusted freelance advisor to strengthen retention, accelerate recurring growth, and deliver measurable customer value at scale.