À propos de Kris
Néerlandais
Bilingue ou natif
Français
Capacité professionnelle complète
Anglais
Capacité professionnelle complète
Expériences
- LuminusOrganizational Change ManagerENERGIEjuillet 2023 - décembre 2025 (2 ans et 5 mois)Hasselt, BelgiqueLed a structured change management programme supporting the Customer Experience & Care (120+ Agents) and Billing & Collections (60+ Agents) departments through organizational, process, system, andAI transformations- Led a structured change management programme supporting the Customer Experience & Care (120+ Agents) and Billing & Collections (60+ Agents) departments through organisational, process, system, and AI transformations- Embedded a change management culture throughout the departments by implementing role-based ownership (Change Sponsors, Product Owners and Team Managers)- Established a structured change management approach for both project-related and Agile-related changes- Created a change impact assessment to identify team-level impacts, readiness gaps and mitigation actions- Established a structured communication approach to highlight impacts of all changes at team level and support adoption through manager-led communications- Coached Team Managers, Senior Managers and Directors to act as change coaches and adopt a structured approach to change management• Facilitated workshops to improve team operations in a sustainable way and to increase change readiness- Developed and delivered an ADKAR-based training programme for Analysts, Key Users, and Team Managers (80+ people)- Led change management activities for several projects and initiatives alongside the main assignment scope
- Skytree ServicesOwner - Organizational Change Manager - Interim Managerjuin 2016 - Aujourd'hui (10 ans)Antwerp Metropolitan AreaProfileExperienced Organisational Change Manager and InterimManager with over 15 years’ experience guiding organisationsthrough transformation. Combines a strong people focus withstrategic insight to deliver sustainable results across diverseindustries. Expertise in organisational, cultural, and digitaltransformation.Areas of expertise- Organisational Change Management- Interim Management- Operational Excellence & Lean- Management & Team Mentoring- Workshop Facilitation- Team Dynamics & Self-Governing TeamsValue propositionI combine empathy and authenticity with a focus on achievingresults. I’m comfortable balancing the human aspects ofchange with organisational objectives.My experience enables me to think strategically while workingeffectively at an operational level, connecting people acrossdepartments and organisational levels.
- Digitaal Vlaanderen (Vlaamse Overheid)Organisational Change ManagerSECTEUR PUBLIC & COLLECTIVITÉSmars 2022 - juin 2023 (1 an et 3 mois)Brussel, BelgiqueLed organisational change for a cybersecurity programme across the Flemish administrationDeveloped and implemented a cybersecurity awareness and communication plan across the administrationKey stakeholders: Administrators-General, CIOs, CISOs, management teams, and Change Agents
Recommandations
Soyez le premier à recommander Kris
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Formations
- ICF Accredited Coach Training ProgramTraining & Coaching Square bvba/sprl2018
- Bachelor of Science in Electromechanical EngineeringKatholieke Hogeschool Kempen1993
Certifications
- Prosci ADKARUSG Professionals2016