Lucas Apap

As a Salesforce Business Analyst, I contribute to the rollout of a global Sales Cloud solution across North American business units, ensuring alignment between business needs, technical teams, and global strategy.

🌍 Key responsibilities:

• Act as the primary point of contact for North American stakeholders, bridging local requirements with global Salesforce standards.

• Gather, analyze, and document business needs in close collaboration with cross-functional teams.

• Translate business requirements into clear and actionable User Stories, manage the product backlog, and ensure continuous refinement.

• Participate in solution design and refinement sessions with Solution Analysts to validate technical feasibility and business alignment.

• Conduct sanity checks and assist in testing and validation of Salesforce features prior to deployment.

• Support change management initiatives and user adoption by providing detailed process documentation and feedback loops.

• Ensure continuous improvement through agile delivery practices and proactive stakeholder communication.

🧩 Tools & Environment:

• Salesforce Sales Cloud

• Azure DevOps (backlog & sprint management)

• Confluence (documentation & collaboration)

🚀 Passionate about digital transformation, business efficiency, and CRM integration at a global scale.

As part of Akkodis’ global digital transformation, I lead the CRM & PSA workstreams within ASTRO, the new unified Front Office platform deployed across all entities worldwide.

My mission: tailor and enhance the Salesforce-based ecosystem (Sales Cloud & Certinia PSA) to meet the specific needs for the French Roll-out while ensuring alignment with the group’s strategic objectives.

💼 Key responsibilities:

• Design and optimize end-to-end business processes for project, resource management and recruitment.

• Provide functional support and continuous assistance to local users in their daily operations.

• Coordination and maping for data migration

• Create and manage user test plans for new releases deployment.

• Deliver user training sessions and conduct workshops to drive adoption and efficiency.

• Collaborate closely with Transformation teams and high-level stakeholders to ensure alignment across business streams.

🧩 Tools & Environment:

• Salesforce Sales Cloud

• PSA certinia

• Azure DevOps (backlog & sprint management)

• Confluence (documentation & collaboration)

🌟 Through this role, I’ve combined process expertise, Salesforce expertise, Business analyse expertise and change management to accelerate Akkodis’ digital transformation within the Salesforce and Certinia environments.

As a BID Manager in engineering and IT consulting, I drive the end-to-end development and management of competitive tender responses for both private and public sector clients.

From €100k to €40M tenders

- Qualify client needs and translate business objectives into tailored technical and financial solutions.

- Coordinate cross-functional teams, ensuring effective collaboration between technical experts, financial, legal and commercial stakeholders.

- Draft and deliver compelling technical and financial proposals that emphasize value and innovation.

- Support sales teams during proposal presentations and contract negotiations, facilitating business growth.

- Drive sales development by delivering strategic, client-focused solutions in dynamic, results-oriented environments.