À propos de Luigi
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Italien
Bilingue ou natif
Expériences
- Carglass®Responsable IT des télécommunicationsjuin 2015 - Aujourd'hui (11 ans)
- AVREMO SARLCEO / AVAYA CTI Expert/Programmernovembre 2014 - mai 2015 (6 mois)49400 Saumur, France
- Synchrone Technologies/ Mission to Orange Business ServicesAVAYA CTI Expert/Programmerdécembre 2010 - octobre 2014 (3 ans et 10 mois)Technical Consultant (Support and Project): Diagnosis and interventions on technical problems and issues for all the product of AVAYA call centers Manage Tier 2 problem description and report bugs to vendor (AVAYA) support. Manage the relationship between AVAYA and final customer. Fix the severity of the issue. Help Tier 2 with configuration issues. Work as Single point of contact for escalations with vendor (AVAYA) Help installation team to solve technical installation problems. Help the implementation team to solve implementation issues. Work with sales to understand customer's needs and propose new solutions to implement AVAYA and customer's business. Programmer: Applications: DotNET (dll, web services and ASPX) for one of major Orange French customers on AVAYA technology. DotNET call routing engine windows service for one international customer. Java script development Actually working on:-Windows Workflow Foundation 4.5 for call routing engine.-Nice Bridge (unified -sdk ) implementation.
Recommandations
Soyez le premier à recommander Luigi
Contribuez à la réussite de ce freelance en partageant votre expérience de collaboration avec lui.
Ces profils de freelance correspondent également à vos critères
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Formations
- BTS (two-year technical degree) in Italian Aeronautical school, Aerospace, Aeronautical and Astronautical EngineeringPolitecnico di Milano1996BTS (two-year technical degree) in Italian Aeronautical school, Aerospace, Aeronautical and Astronautical Engineering