Maëva Lanoë

• Supported the Front Office & Guest Relations team in delivering a premium 5★ customer experience.

• Handled VIP client requests, ensuring personalized service and efficient problem resolution.

• Coordinated between reception, housekeeping, and F&B to guarantee seamless operations.

• Assisted management in staff scheduling, training, and daily performance tracking. Objectives&Results Target: Increase guest satisfaction and strengthen client loyalty. Achieved: Maintained an average guest satisfaction score of 9/10 on booking platforms. Resolved 95% of client issues within 24h, boosting overall guest retention. Supported upselling initiatives, contributing to a 12% increase in ancillary revenue. Assisted in onboarding and training of 12 new staff members, improving team

• Coordinated corporate events, conferences, and training sessions.

• Assisted executives and client-facing teams to ensure smooth operations.

• Managed fleet and administrative processes. Objectives&Results Target: Improve client engagement and operational efficiency. Achieved: Organized 10+ corporate events (100–300 attendees). Reduced administrative delays by 25%. Enhanced overall client & employee experience.

• Managed a portfolio of hospitality & restaurant accounts as the main client contact.

• Analyzed customer needs, provided tailored solutions, and delivered product training.

• Designed marketing visuals and supported digital product rollouts on-site. Target: Increase client retention and product adoption. Achieved: +20% customer retention rate across portfolio. +35% product adoption rate following tailored training. Contributed to a 15% growth in upsell opportunities.