Marc Le-Mêrle

Working within the product team. Set up processes to optimize onboarding - Identify and understand the customers journey of all buyers - Create and evolve on-boarding processes - Identify on-boarding goals with our customers, share them and follow them. - Set up and administer tools to automate and analyze on-boarding - Identify and develop Ermeo type settings according to our customers. Guarantee the best user experience throughout the use of Ermeo - Communicate with our customers about new features. In particular with the set up of communication campaign with newsletters. - Train users on new features through webinars, or a interactive on-boarding process. - Understand and evolve the user support management process - Being the privileged interlocutor of our users and establishing long-lasting relationships and trust with them. - Set up and administer tools to facilitate the exchange with our clients

Established in Paris and rapidly growing throughout France, Tiller is now sailing international waters, seeking new adventures. With a dynamic, energetic and talented team, Tiller is focused on growth and on becoming the market leader in iPad POS solutions. With over 6.500 satisfied customers in more than 35 countries. - Recruit, train and develop the customer services team - Define SLAs and ensure their accomplishment by monitoring team KPIs - Ensure the management and prioritize customer requests - Ensure adequate communication and support internal teams in case of major incidents - Participate in the implementation of tools to fluidify the returns. - Imagine and implement our Customer Support department

- Guarantee the management and prioritization of the customer demands and solve them - Offer an unwavering quality to our customers - Manage requests more and more diversified - Insure an adapted communication and accompany the internal teams in case of major incidents