À propos de Maria Jose
Espagnol
Bilingue ou natif
Anglais
Bilingue ou natif
Français
Capacité professionnelle complète
Expériences
- YBOT (STARTUP - HEALTHCARE AI TECHNOLOGY)Customer Success Managerjuillet 2014 - novembre 2024 (10 ans et 4 mois)Miami, États-Unis• Drive customer engagement and retention, ensuring long-term relationships and satisfaction.• Develop and implement growth strategies, leveraging insights from user interactions• Manage customer support operations, optimizing ticketing systems to enhance the user experience.
- SWIVL INC. (STARTUP - EDTECH)International Brand Managerseptembre 2018 - Aujourd'hui (7 ans et 9 mois)Brussels, Belgium• Manage international markets across Australia, SE Asia, Europe, UK, LATAM, UAE, China, India & Africa• Developing strategic partnerships and opportunities.• Quarterly sales and market insights per region.• Leading market entry strategies and social media marketing, increasing brand awareness• Represent the company at EdTech events, securing key partnerships and expanding customer base• New product implementation project for international markets
- SATOPIA TRAVEL (STARTUP - LUXURY TRAVEL SERVICES)Community Managermars 2020 - avril 2023 (3 ans et 1 mois)Brussels, Belgium• Community Engagement & Relationship Management: Cultivated relationships with members, VIP clients, and partners to create a sense of exclusivity and belonging.• Led client inquiries, ensuring a smooth journey from booking to post-trip follow-ups.• Oversaw community membership, fostering engagement and retention through personalized service.• Responsible for sales targets. Achieving over 70% conversion rate.• Provided weekly reports on team progress, key achievements, and strategic insights, ensuring alignment with business goals and operational efficiency."
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Formations
- B.S. International BusinessMUNICH BUSINESS SCHOOL2012B.S. International Business
- Hotel Operations ManagementLES ROCHES - SCHOOL OF HOTEL MANAGEMENT2007Hotel Operations Management