À propos de Marie
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Expériences
- Mandarin Oriental MiamiF&B coordinatorHÔTELLERIEseptembre 2021 - avril 2024 (2 ans et 7 mois)Miami, États-Unis• Coordinated communication between F&B outlets, Events, and Marketing departments.• Assisted in planning and promoting private events and luxury dining experiences (event marketing & client communication).• Managed internal newsletters, menus, and visual content updates — ensuring alignment with the hotel’s brand identity (brand communication).• Participated in the creation of promotional materials for special menus and seasonal offers (digital marketing collaboration).• Monitored online guest reviews and social media mentions, supporting reputation management efforts (e-reputation & customer insight).
- The Maybourne Riviera HotelF&B supervisorHÔTELLERIEavril 2024 - août 2025 (1 an et 4 mois)Roquebrune-Cap-Martin, France• Supervised daily Room Service operations, ensuring a consistent luxury brand image and seamless guest experience.• Managed internal communications between kitchen, service, and guest relations teams, improving workflow efficiency by 20%.• Collected and analyzed guest feedback data to identify experience improvement opportunities (a form of UX optimization).• Created visual training materials, presentations, and internal guides for new staff, enhancing brand consistency (content creation & storytelling).• Supported management in the implementation of Forbes & LQA service standards (customer journey analysis & brand positioning).
- Caisse d'EpargneMarketing & Digital Banking AssistantBANQUE & ASSURANCESseptembre 2025 - Aujourd'hui (9 mois)Nice, France• Supporting the development of digital communication strategies for the retail banking network.• Analyzing customer behavior and assisting in data-driven marketing campaigns.• Creating content and visuals for internal and external communication channels.• Participating in the digitalization of customer services and user journey optimization (UX/UI awareness).• Collaborating with marketing teams on social media and local promotional actions.
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Formations
- BaccalauréatLycée Charbonnière-Les-Bains2018
- Bachelorvatel - International Luxury Hospitality & Tourism Management2021Bachelor program specialized in Luxury Hospitality and Tourism Management, focused on service excellence, operations management, and customer experience. Courses included marketing, communication, management, finance, and intercultural relations, providing a solid understanding of luxury brand standards and guest expectations. Developed strong skills in project coordination, team management, and client satisfaction, which now complement my expertise in digital marketing and brand strategy.