MLÀ propos de Mark Louie
With more than of a decade of customer service expertise, well- organized, self motivated, determined, flexible, quick learner, problem solver and leader, I am highly proficient at building and maintaining professional relationship with clients/customers. Efficient in fast-paced multitasking environment, highly organized and detail-oriented, with above average problem solving skills and excellent communication and interpersonal skills.
Anglais
Bilingue ou natif
Français
Capacité professionnelle limitée
En télétravail uniquement
Travaille majoritairement à distance
Expériences
- Concentrix Philippines (prev. Convergys Philippines Services Corporation)Customer Service Associatenovembre 2010 - janvier 2013 (2 ans et 2 mois)Alabang, Muntinlupa, Metro Manila, Philippines• Received calls from AT&T customers, the biggest telecom company in the United States, and assisted them with all their queries regarding the products and services offered by the company• Resolved product, billing or service and network problems through troubleshooting steps.• Received several awards and recognition as top performing representative.
- HSBC Electronic Data Processing Philippines IncOperations Specialistaoût 2013 - juin 2017 (3 ans et 10 mois)• Tasked to assist HSBC UK based customers with all their banking needs which include billing, credit card payments, processing lost debit and credit cards etc.• Managed to be one of the most consistent top performing associates.
- Yavin Technologies IncTeam Manager/Leader/ Recruitment officerseptembre 2019 - Aujourd'hui (6 ans et 9 mois)• Makes sure that objectives for the call center's day-to-day activities are developed, communicated and achieved• Conducts effective job interviews and resource planning to maximize the productivity of resources and coaches and provides training to representatives to maintain high customer service standards
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Formations
- Bachelor of Science in NutritionUniversity of the Philippines Los Baños (UPLB)2009Bachelor of Science in Nutrition
- Umami ForumSoutheast Asian Regional Center for Graduate Study and Research in Agriculture UPLB2008Umami Forum
Catégories
- Autre