Description

📌 Let’s talk: Give me your concern, I’ll give you a system that brings relief.

👋 Hi, I’m Iheb — I design human-centered systems with no-code tools (Airtable, Make, Notion, Zapier).

What does that mean in practice? → I take messy workflows (Excel sheets, endless emails, paper archives) and turn them into living systems that save time, reduce errors, and give you relief.

🔑 What I do

Automation & Integration (Make / Zapier): Connect your apps so data flows automatically (emails, invoices, CRM, Slack alerts, Google Drive).
Custom Databases (Airtable / Notion): Replace scattered files with a clear workspace (CRM, order tracking, HR, content calendars).
Onboarding & Client Experience: Build client portals, knowledge bases, or feedback loops that make your business smoother for both you and your customers.
Process Redesign: Not just “tools” → I help you simplify the process behind the tool so it lasts.

🎯 My approach

Start simple: Minimum visible result fast.
Practical: No over-engineering, no unnecessary add-ons.
NB: Often the fix is not “more” but less — strip the noise, keep what works.

💼 Examples

Helped a small business owner move from handwritten receipts → Airtable CRM + automated invoices.

Simplified renewal workflows: central dashboard + auto-reminders across email + Slack.

Designed a budgeting app prototype: focus on daily spend vs. long-term savings.

🤝 Who I work best with

Founders / freelancers juggling operations and clients.
SMEs still stuck on Excel, email, or paper.
Teams that want clarity + relief, not another complex system.

Domaines d’expertise

Langues

Arabe
Bilingue ou natif
Anglais
Bilingue ou natif
Français
Bilingue ou natif

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Lengo AI
Customer Experience Manager
HIGH TECH
septembre 2023 - mai 2024 (8 mois)
Dakar, Sénégal
Create the customer experience from scratch.
Digital transformation consultant for main Senegalese wholesalers
Manage a team of data analysts
Customer Experience Marketing Product management User Experience Design Product roadmap
My EasyMovie
Strategic Customer Success Manager
EDITION DE LOGICIELS
septembre 2022 - septembre 2023 (1 an)
Paris, France
EasyMovie was a video creation tool for BtoB purposes, use cases include: recruitement videos, internal communications, and external communication campaigns.

My clients included: Airbus, Alstom & Newrest
Strategic success mapping for enterprise accounts (ARR: 50k€ to 100k€)
Onboarding and training the users to ensure fast adoption
Creating long-term adoption programs to ensure ongoing adoption of the tool
Managing stakeholders expectations to maintain relationships and contracts
Collaborating with the Sales Exec team to ensure renewals.
🎯 Results: x2 created videos, +100% MAU
E-learning Stratégie commerciale relation client User Experience Design
Sendinblue
Renewal & training manager
mai 2021 - août 2022 (1 an et 3 mois)
Renewal May 2021 - August 2022 Portfolio: 400+ low-touch customers portfolio ARR: 3K€ > 9k€ ARR Customer cycle: Creating a standard renewal process. Scope: Renewing, billing & invoicing.
🎯 Results: 100k€+ in upsell value
Training September 2021 - August 2021 Creating a training program of 3 sessions Creating a booking process Personalizing sessions based on customer business & needs.