Paula Gelis-Doherty

With AI trained to uncover business contexts, map competitive environments and predict emerging trends, ReportLinker gives Market Intelligence Teams an unmatched advantage.

The platform uses machine learning models trained to understand market insights with unprecedented precision and scale. Uncover insights across markets (market size, forecast, market drivers) and 4 key dimensions related to company performance (strategy, finance, capabilities and resources).

As Customer Relationship Manager, my missions include:

- Managing my portfolio of Enterprise customers, ensuring they get value out of Reportlinker by supporting them in their intelligence and strategy projects

- Building solid relationships with customers by understanding their needs, challenges and expectations when using our software

- Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities

- Ensuring renewals and detecting upsell opportunities

- Increasing the partnership with our customers and their most important stakeholders

- Helping customers understand and use Reportlinker's powerful features to the fullest

- Developing support tools and processes to help customers with their overall experience with AI

- Forwarding your customers’ voices in the business, directly impacting product development decisions

- Supporting our customers’ growth by running data-driven Business Reviews, demonstrating ROI, driving adoption, and working towards shared success metrics

Scope:

- Customers of Reportlinker Enterprise Solution are 97% international, with a repartition between the USA, Europe, EMEA, South Africa and Asia.

- Use cases vary from client to client, ranging from risk anticipation and mitigation, market and competitive intelligence, product & innovation intelligence

- Tackling challenges in various industries & sectors, enabling me to work on broad projects and topics (heavy industry, medical, energy, mobility...)

Project Manager for the Entrepreneur of the Year Award The EY Entrepreneur Of The Year™ operates in more than 60 countries and 145 cities around the world. It recognises entrepreneurial achievement among individuals and companies that demonstrate vision, leadership and success. My role was to ensure the smooth and seamless collaboration of all the players involved in this program to enable delivery on time and on budget. Orchestrating and streamlined the teams in France - marketing, communications, events, digital, finance, Collaborating with the organisation of the Global Entrepreneur of the Year Award working with the EY marketing teams in London, New York and Sydney. Transitioning the disparate platforms for the management of the award to the EY global tools and standards. Reporting weekly to three Partners with different levels of responsibility for the program Project Manager of a Market Research Project to assess the Digital Readiness of mid-sized companies in France to face the constraints of doing business during the COVID-19 pandemic My role was to work with the EY partners and the third party sponsors (Apex, Meti) on the Market Research: Developing survey questionnaires Working with the third parties to pool research resources (databases, platforms, call centres, budgets) Coordinating the development of campaign assets for the promotion of the research results (landing pages, infographics, media and press). Achievements : I successfully handled relations with all the players involved in the Entrepreneur of the Year Award (the final award ceremonies were unfortunately watered down because of the COVID-19 pandemic) I managed the migration of the Entrepreneur of the Year platform and website to the Global tools and standards. I successfully coordinated the Market Research project Baromètre EY de la Maturité Digitale des ETI

Company : Founded in 2014, Cubyn is an innovative startup that offers on-demand seamless logistics. Our tailor made service enables retailers to ship their orders without packing a single box. - Partnerships management. Taking care of partner deals, negotiating visibility exchanges, sustaining positive collaboration relationships with other B2B businesses & partners we work with. - PR. Press relations management. Written & video interviews. Brand & talent image management. Workshops, seminars, contests organisation. Product release press reviews. Written press content in English & French. - Events. Organisation & supervision of retail events where Cubyn's solution makes a difference (Paris Retail Week, Prestashop Days, Rakuten Expo, Deliver, DMexco). - Blog. Written content production. Management of editorial line according to e-commerce events and yearly high-points. Blog refurbishment (WordPress). SEO optimisation (written & graphic). Performance tracking (users, CTAs, speed, returns etc). Following metrics & taking actions according to performance KPIs. - Graphic design production. Online & offline graphic content production (billboards, videos, photos, banners, slides, carousels). Brand image management (Redefinition of Cubyn's graphic chart, usage of fonts & colors). - Sales tools production. Production of documents (price cards, contracts), presentations & white books dedicated to sales usage. - Social Media management. Social media planning according to content production, events, press & blog publications. Major mediums used : Facebook, Twitter, Linkedin. Following & tracking performance. Following metrics & taking actions according to performance KPIs. - Webinars. Production & supervision - Newsletters. Edition of weekly internal newsletters on the e-commerce & logistics landscape. Edition of bi-monthly customer newsletters on Cubyn, e-commerce & logistics. Edition of informative & action calling newsletters (ratings, deadlines etc)