Paul-Emile Guyon

Since I was born, my mother told me that my head was in the clouds. What's more natural therefore to join the leader in voice and digital communications ! This is my world ! The beauty of Europe is found elsewhere on its cultural diversity. What's more interesting than conversing with people from different cultures, the business approach is often different but still exciting. Dealing with various type of people with different culture, all of this with my head in the Cloud, is there anything more interesting somewhere ?

Blank sheet of paper was the starting point of ShoreTel, creating everything from scratch to provide a new solution with new services for multi-site companies. Understand the customers pain in a new business model and fast moving market, anticipate the changes, be agile to provide new solutions with an incredible time to market that was ShoreTel's goals! When I was given the challenge to start new business operations in 4 countries, an amazing opportunity to remodel the company success in new markets, cultures and competitor landscape. I created end-to-end commercial programs, business planning and partners development resulting in 20 to 25% increase in revenue years over years. I grew operation to 3.5M$ and built a team of 7, I defined and executed go-to market strategy leading to 3% market share increase and developed a portfolio of reseller and customer to create 40% of recurring business. I never had the feeling to work for ShoreTel, we, as a team were building a fantastic solution to solve business problem for our customer and believe me we had a lot of fun! We defined and developed business verticals to prevent margin erosion while we were transforming a cost center into a profit engine for both partner / customers a real Win-Win deal. For very large customer I did manage like Firmenich, Dover, Atlantic group we secured their business by providing world class contact center with smooth and easy deployment. But what is most important than your team? I can't win if my team don't win. Thanks to a 250K$ of marketing budget we generated pipeline to secure our business growth. I coached and developed key performer to bring them to the next level. When I have been appointed European Board Member in 2016, I had to manage business transformation to move customer from Prem to Cloud model and advised on global expansion opportunities while securing targets & driving growth. A new chapter in what has been a fantastic experience !