Quentin Doussaint

Deployment of the new Chanel Customer Data Platform on Imagino, followed by the implementation of product-oriented operating models to support continuous value delivery.

-Led the transition from platform launch to an agile product delivery organization. I structured and maintained the product roadmap aligned with evolving business needs.

-Design and embedding of the core concepts of Client Intelligence for the Maison, ensuring a shared vision across business and technical teams (segmentations,key metrics, attachments etc..)

Deployment of the new Chanel Customer Data Platform (CDP) on Imagino, followed by the implementation of product-oriented operating models to support continuous value delivery:

-Technical Migration: Managed the end-to-end technical migration from legacy infrastructure to the new CDP.

-Change Management: Led change management initiatives and training programs to drive global tool adoption.

-Client Intelligence Core Concepts: Designed and embedded core Client Intelligence frameworks (e.g., attachment algorithms, Clienteling objective management for Fashion Advisors, and modular segmentation), ensuring a unified vision across all business divisions and markets.

-Agile Transformation: Led the transition from initial platform launch to a permanent Agile product organization; structured and maintained a product roadmap aligned with evolving business priorities.

-Internal Promotion: Spearheaded project communication and internal marketing to showcase successes and enhance the project's visibility across the organization.

Leverage the strength of LVMH group with actionable & enriched data enabling empowered decisions and incremental value

• Top KPIs Dashboard:

Focus on key business indicators of all Data Domains across Value, Volume and Growth. Ensures accurate benchmarked insights in one place, mapped to sources of truth, targeting specifically senior level decision makers

Onboarding of Key Stakeholders and Sponsors

Framing of the project vision & strategy to add value to the Maisons

Selection, Definition (with Calculation associated) of LVMH Top KPIs

Lead the project team (Project Manager, UI/UX designer, Data Engineer and Power BI Developer)

Creation of a Group Data Platform (Google Cloud Platform)

Development of a Mock-up / V1

• CRM Dashboard:

A client-centric benchmarking dashboard across the LVMH group to position each Maison and each Region relative to its division and the overall Group

Conduct workshops with Client Intelligence business owners to review all CRM KPIs (more than 100...): alignment of definitions and calculations across the group

Dashboard Structure Creation

• Data Analytics:

S1 2024 Watches & Jewelry Global Digest for the Group COMEX and Maisons President