Rédha Bouras

Delivered real-time technical support to over +200 clients, handling chat, phone, and email in a high pressure environment. Configured and deployed +50 custom exam platforms for B2B clients, ensuring a smooth and reliable user experience. Reduced onboarding friction by 25%, collaborating with internal teams to redesign onboarding processes. Reviewed and flagged +1,000 hours of exam footage, maintaining high compliance with confidentiality standards. Authored over 30 internal SOPs, reducing average ticket resolution time by 35%. Identified recurring issues across 40% of tickets, leading to automation proposals that improved operational efficiency. Provided product improvement suggestions based on feedback from 100+ users, directly influencing the product roadmap. Collaborated with tech, QA, and product teams to maintain 99.9% platform uptime during peak exam periods.

Designed and deployed cloud infrastructure on AWS & Outscale, managing +15 resources (VPCs, subnets, EC2, security groups). Automated provisioning with Ansible, saving 20+ hours of manual setup per deployment. Built end-to-end CI/CD pipelines with GitHub Actions, improving deployment speed by 50% and reducing bugs. Containerized a Flask application with Docker, managing 3 separate environments (dev/staging/prod) with scalable configurations. Managed a Kubernetes cluster with 15+ microservices, handling Pods, Services, Ingress, ConfigMaps, Secrets, and Replicas. Set up monitoring with Prometheus + Grafana, catching 95% of critical failures before escalation. Authored comprehensive technical documentation and delivered a successful final project presentation to a technical jury (certified RNCP 36061).

Designed and developed 10+ SEO-optimized websites for SMB clients using WordPress + Elementor, transforming Figma designs into live products. Led +30 client discovery workshops, defining needs, building site structures, and managing UX strategy. Improved organic traffic by +40% on average through structured on-page SEO (semantic structure, metadata, internal linking). Automated 70% of reporting tasks with Zapier, Make, and Google Sheets, saving clients 10+ hours per month. Managed SEO tracking with Rankplorer & Seobserver, achieving first-page Google ranking for 60% of clients. Monitored analytics with Google Analytics & Search Console, leading to UX adjustments that reduced bounce rates by 15% on average.