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Malt Strategy
Ressources
Malt Strategy
Ressources
Robin ClémentRC

Robin Clément

Customer Success Manager

550 €/jour
Barcelone, ES
3-7 ans
Gestion de projet
Gestion de la relation client (CRM)
No code
Marketing
Communication

Délai de réponse moyen : 1h

À propos de Robin

Customer Success & Operations | Experience & Process Optimization | Customer Onboarding

With over 2 years of experience, managing the entire customer journey and optimizing processes for over 1000 users, increasing activation rates from 30% to 80%.

During my VIE contract at Kuupanda, a French impact-driven start-up, I worked directly with the CEO and COO to digitalize farmers’ management, sales, and communication on a single platform.

I also gained experience in multinational companies such as Auchan, strengthening my skills in project management, cross-functional coordination, and data analysis.

Passionate about process optimization, automation, and customer experience, I aim to contribute to innovative tech solutions with a meaningful impact.
Agriculture et foresterie
Commerce de détail
Culture
E-commerce
Formation et e-learning

  • Anglais

    Bilingue ou natif

  • Français

    Bilingue ou natif

  • Espagnol

    Bilingue ou natif

Accepte de travailler sur site
Barcelone (jusqu’à 50 km)

Expériences

  • Kuupanda l BCN
    Customer Success Manager
    mai 2023 - juin 2025 (2 ans et 1 mois)
    - Managed the full customer lifecycle from onboarding to retention and upselling, supporting over 800 users.
    - Implemented CRM workflows and automated onboarding campaigns via HubSpot and Make, increasing activation from 30% to 80%.- Reduced Time-to-Value by 50% by creating dashboards and KPI tracking systems to monitor engagement and usage.
    - Collaborated with Marketing, Sales, and Product teams to design nurturing sequences and retention strategies.
    - Developed no-code tools to automate data transfer and reporting between internal teams.
  • EF Education
    Customer Success Manager
    EDUCATION & E-LEARNING
    janvier 2023 - mai 2023 (4 mois)
    Barcelone, Espagne
    Owned customer relationships from onboarding to renewal, maximizing customer value and satisfaction (100% active users). Identified at-risk users and applied targeted reactivation strategies, contributing to a reduction in churn. Detected renewal opportunities and areas for improvement by monitoring usage patterns and customer engagement metrics.
  • Auchan International
    Category Manager
    GRANDE DISTRIBUTION
    septembre 2020 - septembre 2021 (1 an)
    Analyzed sales, stocks, and performance KPIs across national stores to optimize product strategy. Built dashboards and economic models to track sales, margins, and purchasing forecasts. Coordinated supply chain operations and Click & Collect processes to align with seasonal offers. Delivered reports and presentations to management, supporting data-driven decisions.
Consulter toutes les expériences de Robin

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Formations

  • Master International Marketing Communication
    IAE Lille l FR
    2021
    Master International Marketing Communication
  • Bachelor International Business Communication
    UCLAN l UK
    2019
    Bachelor International Business Communication
Consultez la formation qu'a suivie Robin

Compétences

Account Management

Catégories