Description

My career began in housekeeping and front office roles at international hotels, including Hilton, where I gained strong skills in guest service, operations, and staff supervision. Later, I expanded into business development and sales, managing client relationships, conducting market analysis, and leading international projects with partners in Indonesia and Australia.

Most recently, I worked as a Housekeeping Lead at Sonder Hotels in Paris, where I supervised teams across multiple properties, managed guest requests, and ensured service quality.

I bring excellent communication, organizational, and problem-solving skills, and I am passionate about delivering high-quality guest experiences.

Langues

Anglais
Bilingue ou natif
Français
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Issy-les-Moulineaux (jusqu’à 50 km)

Sonder Hotels (CDD),
Housekeeping Lead
HÔTELLERIE
juin 2023 - août 2023 (2 mois)
Paris, France
• Planning schedules for team of housekeepers, leading inventory control, taking control of guest requests.
• Conduct special projects, Planning safety hazards, support cleaner training.
• Taking care of housekeepers in 3 properties around Paris.
Staff training Staff Management E-learning gestion de planning Réceptionniste
Ficus Consulting India Private Limited
Business Development Manager
juillet 2013 - août 2016 (3 ans et 1 mois)
• Spearheaded various business development initiatives that includes conducting market study, business sizing, competitor analysis, supply chain, market penetration strategy, strategic partners and alliances, client surveys and sectorial diversification plans.
• Gained experience in strategy planning/implementation, Engineering consulting and international business development with client based in Indonesia and Australia.
• Designed and executed cost effective door – to – door supply chain solutions for various client in 20 different locations.
• Conducted various business studies to branch out the servicing sectors of the company.
SMART Training Resources India
Sales Manager
février 2012 - juin 2013 (1 an et 4 mois)
• Designed and executed market entry, new services launch, business optimization strategies for the academic training services rendered by the company.
• Proficient in demand/supply forecast and planning, vendor negotiation and contract management.
• Worked on CRM software – Pipedrive to make the sales process effective and planned efficiently to utilize and mobilize training teams and staff.
• Reported and given feedback to company management about the training plans and budgets fortnightly.
• By presenting PPT and mentoring Principals and Senior managements of the colleges and universities about the need of extra training in people and interpersonal skills for prospective graduates and to create awareness at the academic level.