À propos de Soulma
Service Delivery Manager / Scrum Master / Project Manager
Accredited as a Senior Service Delivery / Scrum Master / Digital Projects Manager, I bring to the table my career advancements of 16 years in the areas of Strategic IT Planning, Service Delivery Management, Scrum Master, Digital Project Management, Front-end Development, Human Resource Functions, Resource Allocation, Project Profitability, Functional Specifications, Scrum, Waterfall & Hybrid Methodologies, Product Road-Mapping, IT Governance, Customer Satisfaction, Risk Mitigation, Costing & Budgeting, Continuous Improvements, Quality Assurance, Performance-Driven Team Building, and Leadership Acumen. I have acquired proficiency in driving critical assignments across my career with proven success in ensuring optimum results.
Arabe
Bilingue ou natif
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Accepte de travailler sur site
Suresnes (jusqu’à 50 km), Lille (jusqu’à 50 km), Paris (jusqu’à 50 km)
Expériences
- SQLIService Delivery Managerjanvier 2018 - janvier 2023 (5 ans)- Response to calls for tenders and 360 support with customers (Backlog development with the customer, locking of costings and costing assumptions, risk anticipation, monitoring of UX / UI teams during the wireframing and design phase)- Budget monitoring of projects- The governance of several large-scale projects for different accounts (CDS, package, management, etc.)- Pilot and manage teams, workforce of more than 20 people: organization of staff resources (monitoring of schedules and workload plans, logistics), recruiting employees according to project needs.- Coordination with front office / back office stakeholders,- Organization and preparation of steering committees and project committee with customer managers and in conjunction with SQLI management (delivery)- Monitoring and consolidation of KPIs,- Monitoring the progress of action plans,- Monitoring and coordination of continuous improvement plans.- Ensure the satisfaction of the end user- Define the product vision and drive the roadmap for our products- Internalize and represent the customers' voice throughout the product lifecycle- Collect and measure key product metrics against goals to inform success of each release and plan iterations accordingly
- SQLIOpquast Certified - Advanced Levelnovembre 2019 - Aujourd'hui (6 ans et 7 mois)https://directory.opquast.com/fr/certificat/QV6DTU/
- SQLIJira Web Solution Ambassadorseptembre 2017 - Aujourd'hui (8 ans et 9 mois)Oujda, Morocco- Management of the various Jira Confluence requests from the WebSolution entity- Creation of project spaces on Jira and Confluence- Creation of user sessions on Jira and Confluence- Configuration of project workflows on Jira- Configuration of monitoring tables under easyBI
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Formations
- AEM functional trainingSQLI2017AEM functional training
- Project Manager / Project Director trainingSQLI2016Project Manager / Project Director training